Service Operation Workspace - I want to move the related list one after the other (separate tabs)

Hi All,I want to move the related list of interaction or all table from vertical to horizontal.I have gone through below community post but I'm not sure after going to  sn_sow_record.SOWRouteUtil and clicked create implementation and how to proceed f...

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I have to trigger even via workflow i am not able to find how i supposed to write in event parameter

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Common Discovery Error and Troubleshoot

1. Authentication Fail Causes - Incorrect Credentials - Insufficient Permission Resolution Steps - Verify Credentials - Credential test feature 2. No Response From Device  Causes - Device Firewall blocking  - In correct Ip Address  Resolution Steps -...

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• Common Discovery Error and Troubleshoot

How to show article name ,when i copy the URL of specific knowledge article from browser

we have Knowledge articles in ServiceNow portal ,when i copy the URL of specific knowledge article from browser URL and pasted the same in teams chat it is giving the generic name like "Knowledge Article - ServiceNow".But it should be name of the art...

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Replace doesn't work in client script.

I have a client script that triggers an include script to convert base64 to image, however my client script has two IF statements, the first IF (if (crachaEstagiario)) is working as expected, while the second IF (else if (crachaFuncionario)) works pa...

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Inbound Email flow not triggering

Hi All, I have created inbound email flow and I can be able to see email get trigger in the ServiceNow(Email) but in the same flow I have added one more action called Create Record(Incident record). Requirement: Once the email trigger in the ServiceN...

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Clarification on CIS–Vulnerability Response Exam Voucher – Payment Required Despite Prerequisites

Hi everyone,I’ve completed the required prerequisites for the CIS–Vulnerability Response exam namely,Security Operations FundamentalsVulnerability Response ImplementationHowever, while trying to claim the exam voucher, the system is still asking for ...

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AWS Service Graph Connector

How do I configure the AWS Service Graph Connector?   Version: 2.8 Sample Application Service to Monitor: MediaWiki URL: http://172.31.43.163:5000/mediawiki    AWS Service Graph Connector Features   Enabling Deep Discovery on AWS EC2 Instances (Yes\N...

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CMDB Relationship Cleanup

Hi All, In CMDB relationship table (cmdb_rel_ci),I have total of 4 Million relationships for which parent is non-operational /retired or child is non-operation/retired .SO we want to clean this data with removing these stale/orphan relationships. Als...

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I cannot find Now Assist Panel - Platform (default) and Now Assist Virtual Agent (default)

Hi,I'm trying to activate Now Assist and use the panel assistants but I'm running into a problem.It looks like the Now Assist Panel - Platform (default) and Now Assist Virtual Agent (default) aren't available in my instance.   Version - Zurich

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Virtual Agent Configuration- CSP Portal

Hi, I am working on csp portal(OOB) and would like to understand how and where these buttons (Product Issue, Billing Issue etc..)  are configured. Do they fall under topics? 

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Platform Analytics Enablement Toolkit

  Platform Analytics: Performance Analytics & Reporting is now a unified experience within the platform, allowing a single entry point into analytics.   Maybe you are wondering, what is the Platform Analytics experience? Check out the short video be...

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is there any specific view for form widget in CSM Portal?

I’ve overridden the form widget view based on user criteria with a custom view. It works fine for admin users, showing the correct URL and view. But for non-admin users, it redirects to the 'Customer Self Service' view. The console logs the custom vi...

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I want to check the setting value of the flow action

As mentioned in the article below, an error is occurring with a flow action.It seems there's a bug with the display value, but the actual operation is normal.Is there a way to check the value set in a flow action?Which record in which table should I ...

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