Mass search serial numbers that contain text?

Hello, I need to search the hardware table for 100s of serial numbers but only part of the serial numbers is given.  Is there a way to mass search serial numbers that contain xyz?  For example, I am given 1309531, 131952 and 1420341 but the database ...

• Question

Report users with no assets

I am hoping someone may have a better solution to accomplish creating a report. I apologize if this is not in the correct 'location'.I am looking to get analytical data regarding our asset management. We have around 350 active users. Each user should...

• Question

How to process an email forwarded by user from another company's SNOW instance.

I'm looking for the best practice. With ServiceNow being used in many companies, how can one process an email sent by my users to generate a ticket. Use Case:Third Pary vendor uses ServiceNow CSM App.  The notify my user about an issue they raised wi...

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Hi there,I started learning the SecOps fundamentals course, but where do I find the labs to practice

• Question

How to trigger Event Field Mapping from Event Rule in ServiceNow?

Hi, We want to update Alert severity and assignment group based on the incoming event’s Additional Information field.The Additional Information contains the Batch Job CI (cmdb_ci_batch_job) details. In the Batch Job CI, we define the severity and ass...

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i,Dynamic filter with script include

Hi, Im trying to create a customize dynamic filter using script include that will show only groups that I belongs to without the parents group (the OOB One of my groups dynamic filter includes the parents group). What am I doing wrong? var getMyGroup...

• Question

Looking for correct answer

Question -1When viewing the Model Management tab of the Hardware Asset dashboard, you see that several models are reported as "Match Not Found". What are potential causes of this? (Choose three.)A. You have opted out of the Content ServiceB. The cont...

• Question

Attachments in ServiceNow

Playing with Attachments in ServiceNowAttachment Tables:1. Sys_attachment2. Sys_attachment_docs"sys_attacment" has got ONE-TO-MANY relationship with "sys_attachment_docs" tableAttachment in ServiceNow - Overview:a) Parent transactional record referen...

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• Enterprise Asset Management
• Incident Management

UI and Data policies

Hello Developers, Please find below article to understand the basics about UI and Data policies.    UI and Data Policies UI Policies and Data Policies can help to prevent users from accidentally (or intentionally!) making certain changes in our datab...

• Article
• Cost Management (ITSM)

How to Create a ServiceNow Change Dashboard (Step-by-Step Guide)

Building an effective change dashboard in ServiceNow is essential for IT service management (ITSM) operations. Properly configured dashboards enhance your data visualization capabilities, giving you a clear, single point of truth for all change activ...

• Article
• Change Management

Adding dynamic duration column on report

I have one report in which user information is there. I want to add one column for the duration(in years and months) the user has been with the company and that should be dynamic.

• Question

On-Change Client Side Scripting Scenarios

Client Side Scripting Client scripts run on the client (web browser). You can use client scripts to define custom behaviours that run when events occur, such as, when a form is loaded or submitted, or a cell value changes. Proper client-side processi...

• Article

Zurich Upgrade - Quick Links on the Mega Menu - Employee Center Pro

Quick Links were previously displayed under Browse All [image 1]; following the Zurich  upgrade, they are now displayed on the Mega Menu too [ its at two places ] . I was unable to figure out how to hide ONLY from the Mena menu. ( image 2) Thank you ...

• Question

Endorsement/Custom Approvals for Service Requests in ServiceNow

 In many organizations, the standard ServiceNow approval model works well — an approver reviews a request and either approves or rejects it.But in real-world scenarios, especially for service requests with a business impact, approvers often need a se...

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• Request Management