ServiceNow Community

Is it possible to add approvers to a workflow using flow designer ?

I have installed a plugin, this plugin has a catalog item which uses a workflow, I wanna know if it's possible to add or remove approvers based on certain conditions without having to modify the OOB workflow. The reason of why i dont want to modify t...

Question
Decision Builder
Flow Designer
Process Automation Designer
Workflow Automation

Automating Your CMMC Journey On the IRM Platform

Federal agencies are facing a convergence of new regulatory requirements, growing audit deadlines and the operational realities of CMMC 2.0. The result: compliance teams are stretched thin, and traditional processes can’t keep pace with mission needs...

Event
Webinar

Creating CWM Sprints from EAP

Working in my PDI, I created an EAP Configuration for basic Agile teams that has Stories and Features for Work Item Structure and Story for Default Work Item and Sprint for the Planning Calendar. I added a team and set the Team Agile Tool to CWM. W...

Question

Resolved! Best Practices for Projects

1. We currently have several projects within the same team and are trying to determine what the best practice is for creating boards within the same space. Is best practice that boards be created for each project? And if so, can stories from all team...

Question

SN Exchange: ITOM Academy - Proactive Problem Management & Incident Resolution Leading Practices

Welcome to the February 2026 edition of the ITOM Academy! In this session, you will learn how to leverage your past incidents to identify automation opportunities, create resolution steps, KB articles, problem records, and resolution playbooks. ...

Event

FSO’s Layered Cake Architecture: Built for Service First, Perfected for Financial Services

Your Architecture Is Either a Launchpad or a Liability When financial institutions evaluate ServiceNow Financial Services Operations (FSO), the conversation often gravitates toward features: dispute management, loan servicing, client onboarding. But...

blog

Limit Quantity to 2 on the order guide for specific catalog item

Hi , I want to limit quantity to 2 on the order guide for specific catalog item. Thanks in Advance!Harika

Question

discovery run creates duplicate entries in hardware model table, IRE config??

There are duplicates generated on discovery run for the Hardware Model table with multiple entries on the MODEL ID and MANUFACTURER. There are duplicate CIs created with only IP address and name as IP address in the CMDB CI table. What is the criteri...

Question

SPM KPIs

Dear Community, Often I see SPM customers asking the SPM KPIs that can be used to define the success - some term it as SPM success KPIs. As a best practice, this exercise need to be done in the initiation phase of SPM implementation. This means captu...

Article
KPIs
SPM

Resolved! Convert comment field from type string to HTML type

Hi Everyone, I have a UI Page that includes a field called 'Comments', which is currently a string field. I would like to know if it is possible to convert this field type to HTML to support rich text formatting. Could you please confirm if this can...

Question

CAD exam certificate des not have a certification number

Hi I am currently facing an issue. I cleared my CAD exam on 26/01/2026 under newly introduced Pearson Vue exam system but found there is no certification number in my certificate. Instead there is only a dash (-) sign showing up and that certificate ...

Question

"Download PDF" UI action in Workspace

Hello, New to workspaces.Is there a way to create a UI action button on the form related list called "Export to PDF" so that when the user clicks the button it should export the related list records and user should be able to download. Is it possible...

Question

A couple questions about CWM

Is there an ability to add a colored dot/tag like in VTB to a card? If not what would be an alternative?When viewing the kanban board what is the alternative to the VTB being able to click on a user's name at the top to automatically filter by what's...

Question

CWM Kanban usability questions around tagging, filtering, and backlog behavior

Hi everyone,I’ve been working with Collaborative Work Management (CWM) in ServiceNow for team-level planning and Kanban-based execution, and I wanted to get some insight from others who are using it at scale.I’m trying to understand a few behaviors a...

Question

UI Builder: Control Audience based on GROUPS (instead of default roles)

I want to be able to control the audience for an Experience using groups instead of roles. All the documentation I've read has said this is possible by:1) enable glide.ux.user_criteria_enabled in sys_properties (https://www.servicenow.com/docs/r/app...

Question