ServiceNow Community

We can now assist can be configured with OOB Agent workspace for ITSM

Hi All, Can someone please help me how to get now assist configured with OOB Agent workspace for ITSM?? Regards,Amit

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Help Needed to Track History of "Available" Field in sys_user_grmember Table

Hi Team,I have a query regarding how to track changes to the "available" field in the sys_user_grmember table, specifically:Who enabled or disabled the fieldWhen the change occurred (timestamp)How to view the full history of updatesI created a report...

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Unable to get the new font in the generated document template

We have configured a custom font in a Document Template(sn_doc_template), we were able to view the custom font in the body and after clicking on previewHowever, the same font is not getting displayed in the generated document.we have configured the c...

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Schedule email from an hr case

Hi,I have a requirement where the user wants that the hr agent can schedule different response templates of an hr case as emails on there own. Please note that the response templates can be different for different cases and the hr agent needs to have...

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Oracle Database Discovery Failure

HiI have Oracle Database, which is running on the Server, Post Discovery Verified in the logs that the Detailed info about Database was available in Creating CI step with running processor as well. But it was not inserted into CMDB.Identification rul...

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incident state moving

incident is move from resolved to Close state in 7 days OOB. but logically how it happened OOB mean which script include or BR is running for this or something else. Can anyone please answer to this quire please. Thanks in advance...

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Task 27 ITSM SIMULATOR: Create a catalog item

In the ITSM implementation simulator course, i am struggling to validate the task. My solution should look similar to this:But i am struggling with this part of making the 'number of chairs' variable an integer.Help anyone.

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Unable to proceed in course further, due to filter not working in lab instance

I am currently doing the associate system administrator, course in service now and facing an issue with one of the tasks. A filter is not working properly due to which I am unable to complete the task and since most of the task interconnected, I am u...

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Agentic AI (AI Agent) Development Guidelines and Use Cases (Hands-on Experience)

With the Yokohama release, ServiceNow introduced specialized AI agents that optimize operations. These agents handle both repetitive and complex tasks, boosting efficiency and allowing employees to focus on strategic work. By adopting Agentic AI, org...

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chat and case summaries and resolution notes by using the Now Assist panel in Agent Workspace ITSM

HI Team How can we Generate chat and case summaries and resolution notes by using the Now Assist panel in Agent Workspace for ITSM? Regards,Amit

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How can snc_internal users view their submitted cases on the portal.

Hi all,We’ve created a record producer that creates a case in the sn_customerservice_casetable.Our requirement is for users with the snc_internal role to be able to view the cases they have submitted via the esc portal. However, with only the snc_int...

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Imported records are being duplicated after import

Something really weird is happenning. My colleagues and I have developed a transform map to import data from a specific excel, but when we run it via "Load 20 records" in data source, it generates duplicated records. We have only field mappings, no m...

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Resolved! UI Builder page disappears after adding parent_macroponent_composition_element_id

I set up a button on a related list to open a UI Builder page inside a modal. Part of doing this has you add the modal id inside the field parent_macroponent_composition_element_id on the sys_ux_app_route record. But when doing this, the page does no...

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CAD

Which of the following statements does NOT apply when extending an existing table?A. The parent table's Access Controls are evaluated when determining access to the new table's records and fieldsB. The new table inherits the functionality built into ...

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preparing for CSA exam

A subject matter expert routinely receives tasks which have been worked by first level support, before receivingthe assignment. What could you suggest to make it easier for the expert to read only the work notes in the Activity log?A. Click Context m...

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