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Comprehensive Resource List for Now Assist Implementations

 If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started.   Learn about how ServiceNow is leveraging AI in the platform and how it all works with the followi...

  • Article
  • Best Practices
  • Getting Started

Reenabling the Insert Media Function

While I don't know what happened, the ability to use the Insert Media button in the Xanadu Knowledge Article Tiny MCE was disable about two months ago. Instead of seeing a snapshot of the video and then playing it, I get an error message. Clicking th...

  • Question

Create KB from INC/RITM

Hello All,We have a requirement whereCheck if the INC or RITM is assigned to groupa or groupb.When the INC/RITM is resolved /close completed, display dialog if they wnat to create a KB for that ticketif user says yes then create KG or open KB portal ...

  • Question

cost center from Azure SCIM provisioning

Hello,I've got a client using Azure AD and they are using SCIM to provision users in SN. However, they want to add the Cost Center to be brought over to ServiceNow, what configuration is needed from SN side to do this? Also what should Azure send us ...

  • Question

2026 Risk & ESG Events

2026 Risk & ESG Events Integrated Risk Management (IRM)  |  Third-party Risk Management (TPRM)  |  Business Continuity Management (BCM)  |  Privacy Management  |  AI Control Tower  |  ESG Management (ESGM)   February Feb 23-24 RISK ServiceNow Even...

  • blog

Configure multiple model categories in the CMDB model

Hello, everyone. You can set multiple model categories for a single CMDB model. As stated in the documentation, it is possible to automatically create an asset when a CI matching that CMDB model is discovered.However, I couldn't find information on w...

  • Question

How to delete the record in asmt_metric table

Hi,I am not able to delete the record in asmt_metric table.Do we need to do with any ACL's if yes please let me know.Can anyone please help on this, It will be gratefullOOB ACL's:Thanks!

  • Question

Workflow Data Fabric and GRC Indicators

We have started hearing about Workflow Data Fabric as a way to use external data for analysis in the platform without having to copy the data into the platform itself, our current approach. Has anyone experimented with WDF when it comes to GRC and co...

  • Question

Resolved! Best way to cleanup inactive Catalog items and its associated records.

We need to remove catalog items that have been inactive for more than 6 months. This cleanup will include deleting associated variables, client scripts, UI policies, and UI policy actions.Is there an out-of-the-box (OOB) solution to handle this clean...

  • Question

Why Manage Datacenter Assets in ServiceNow HAM

Datacenter assets represent some of the highest cost, longest-lived, and highest-risk hardware in the enterprise. Servers, storage, and network equipment often span multiple locations, ownership models, and lifecycle stages, making them notoriously d...

  • Article
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