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Community activity

serviceNow XML

Hi Team, when I try to export the XML file prod I am not able to perform that activity with out admin role and please guide me what is the reason behind it RegardsMahesh 

  • Question

anyone created ATF Test Cases in Workspace?

Hi,I have worked on ATF Test Cases in Classic, and I will soon work on Workspace. I am trying to do it in PDI in the Service Operations Workspace. There are no Test Steps concerning Workspace. How should I work? Do I need to install any plugins? Has ...

  • Question

pie chart

how do I change to pie chart what's the priority header looks like ? 

  • Question

ServiceNow University SSO loop issue

I can log in to servicenow.com with my ServiceNow ID, but when I try to open Now University I get stuck in an infinite redirect loop between the SSO login page and the University URL. I never reach the University home page or my course. I have alread...

  • Question

Mass Closure - Problem Tickets

I am in the middle of a project to close out items that have become orphaned or aged out.What I found is there are 527 open Problem tickets going back as far as 2020.These are all being assigned to a group that has no members in it, and we have found...

  • Question

Would like to deactivate the API that are not usufull for my instance

Hi gurus,Wondering if better than making the security of the API we dont use on ACL, it should not be better to deactivate them, for example we have more than 200 active Scripted Rest API. Should we not deactivate them?How to guess the ones usefull f...

  • Question

Change Bulk upload

Hi Team, This is regarding the Change Request bulk upload.Requirement regarding the change bulk upload, including the expected format, mandatory fields, validations, and any prerequisites. We need to create one front end form (Catalog item or Record ...

  • Question

Please Select your issue message at start

In virtual agent I have tried many different things like creating very simple custom greeting setup topics, but I cannot get rid of the "Please Select your issue" message that pop up at the when a user first starts the virtual agent.  It shows up bef...

  • Question
  • Virtual Agent

Table API Best Practices

Hi all, Are there any best practices regarding volume of table APIs? We are hitting the table APIs millions of times per day, mostly for GET requests. We're not sure if that is standard or if at that volume we should look at other methods? 

  • Question

Conditional Mandatory Attachment for Catalog Item

Hi Team, I have a requirement on a Service Catalog Item where an attachment should be mandatory based on avariable selection. Requirement Catalog Item has a Select Box variable: request_typeValues:Bank Account MaintenanceScheduler MaintenanceOtherWhe...

  • Question

Plugins validation

Hi,We have many plugins installed in the instance across multiple modules (ITSM, CSM, ham, sam, GRc.. etc). How can we track what is the current version of this plugins and what will be the latest version. Is there a way we can compare instead of man...

  • Question
  • Architect
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