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Duration field should contain the time from the time opened to resolved.

HI Community, I have a requirement, in scoped application table called K case in this table we have field called opened at and resolved at where it show date and time of the case opened and resolved and there is field called duration.In this duration...

  • Question

Resolved! Automatically change demand state to Approved

SPM: Automatically changing Demand state to ApprovedWhen demand reaches the state “Qualified”, approvals are generated for more than one stakeholders in a related list on the form. When all the stakeholders approve the approvals, the demand field “ap...

  • Question
  • Project Portfolio Management

can you create crews for contractors?

anyone know if you can create crews for contractors (wm_ext_agent) if using contractor management?i am not able to do it in my PDI- logged in with wm_dispatcher, can create crews but only select wm_agent, not wm_ext_agent- logged in with wm_manager, ...

  • Question

Getting variable sys ids instead of values

I'm using the script below to include the catalogue variables in the Word document after submitting the request. However, the issue is that the Word file is getting updated with the sys IDs of the variable values. The variable types are Single line t...

  • Question

Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

  It’s here! The air is crisp, and our keyboards are ready. Hacktoberfest is back, and this year is special.    CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY!    This marks the 9th year that the ServiceNow community has participated in DigitalOcea...

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Resolved! Report creation for variable set

I have created one report to fetch the details of one catalogue item, now I am trying to fetch the variable set(multi row) details in that report but not able to do so. I try creating database view but it didn't work. Maybe the database is not 100% c...

  • Question

Google Dynamic translator with live chat agent

Where end user is reaching out to live agent support if the end user language is Spanish OR any other and enter any text in their language it should translate to English to agent same agent type something it should translate to end user language.How ...

  • Question

HIDE UI Action in Project Workspace.

Hi All,I’ve created a UI Action called “Move to Planning” on the pm_project table. However, I need this action to be hidden specifically when viewing the Planning tab in Project Workspace. I’ve tried implementing this through a client script but have...

  • Question

Resolved! Access to sys_generative_ai_log for Now Assist analytics and debugging

Hi all,I’m looking for input from others working with Now Assist on whether you have enabled read access for admins to the sys_generative_ai_log table in your instances. According to the official documentation for Now Assist Analytics Dashboard Indic...

  • Question
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Announcements

Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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