ServiceNow Community

Mandatory resolution form in incidents

Dear Community,I am trying to add a pop-up form (or something similar) when technicians resolve an incident.It should be mandatory and they can't be able to skip it.Could you please guide me on which table or action do I have to set? Thanks!

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Custom Workspace - Dashboard not visible

I have create a new custom workspace and added pages like list, record and dashboard. Able to see the list and records. But with dashboard template page, it shows can't display dashboard even though I have added a dashboard to it.

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Base-64 Decoding Error When Calling External API via Flow Designer REST Step

My @Servicenow Version - Zurich I'm encountering a Base-64 decoding error when making a REST API call from Flow Designer to an external API. The error message states:"The input is not a valid Base-64 string as it contains a non-base 64 character, mor...

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Make catalog variable editable on sc_req_item and sc_task

I am working on existing catalog item Which have 2field field 1 and field 2Field 1 is already editable in sc_req_item and sc_task for specific groupThere is no catalog UI policy and catalog client script doing that wHEN I AM Trying to make field 2 ...

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Resolved! How do I configure MFA to offer only Email OTP or only Auth App on first login depending on roles

We have a use case were we want certain users to be only able to use MFA by an authentication App whilst allowing other users to choose Email or authentication App. I have configured MFA to allow email for users for all users except those with the sp...

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How to enable email sending in non production to a specific email id.

Hi Team,i have a requirement to enable email sending in test instance for a specific email id.No other emails should be triggered from system to any other users.Can I know how we can achieve this.I tried with email properties1. checking the email sen...

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Servicenow acl query

Hi everyone, I’ve noticed that some properties/records which are restricted to be updated only by the maint role in the UI can still be modified using Scripts – Background. Is this expected platform behavior due to elevated script execution privilege...

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How to remove null filed in approval email

Hi @everyone, Could you please help me with remove null filed in Approval email, please check below snap

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How to get the metric duration value to a incident duration field

I have a requirement to get a duration field in incident table, where it calculates the duration from incident created to resolved. I can see an OOB metric definition for the same in instance which calculated the duration.Metric definition name" Cre...

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How to get all users in a variable for non admins

I have a requirement to make all users( active and non active users) to be populated in a variable(for a specific catalog item).As of now there is one OOB Business rule running and blocking non admin users to not select inactive user.is there a Bypas...

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Cost Management (ITSM)
Service Catalog

Resolved! I am having issues accessing Agent AI studio

On my instance, when I try to open Agent AI studio, it shows "Security constraints prevent access to requested page" can anyone help to solve this?? I have the required roles admin, sn_aia.admin, sn_aia.viewer.

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I have to add conference tag in incident.

Hi, Whenever an incident is assigned from abc to xyz we would like to add "Conference Room Issue" tag to the incident along with the existing configuration in flow and we are having flow for that catalog item. Can anyone please help me how to add c...

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How to build accordion in ui builder

We are creating new workspace and trying to create sections. For this we need help of accordion component. but this is no more available in ui builder for developers. As per documentation it says we have to code it but how can we do this? https://hor...

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Role and access restrictions on projects

Hi all, We are starting with the SPM module. I have the following use case:A user named Peter is the project manager for project A (full access). He needs to be able to collaborate on project B (access to tasks with write permissions and, but without...

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Resolved! Service Bridge - What flow to raise a RITM

I am publishing my existing catalog of requests to Service Bridge. When the consumer raises one, I want to create the relevant RITM on the provider side. How do I do this? I was expecting some sort of Create RITM from provide task flow but there does...

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