ServiceNow Community

How Predictive Intelligence is different from AI agent Triage in ITSM ?

How Predictive Intelligence is different from Now Assist AI agent Triage in ITSM Like Categorizing ITSM incidents / auto population of fields

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Create change request declarative action not setting parent as incident

In serice operation workspace for incident there is a declarative action called "Create change request" when clicked on it it opens the change rfc page to select which type of change request i want to create either normal or emergency once i select a...

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Masking field value

on form where active field set to true then firstname and lastname need to be get masked how to do the same ... which should be work in workspace as well as in native UI

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Resolved! what is playbook in flow designer , why do we use playbook give a simple example

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UI Policy conflict behavior when switching field values without saving the record

Hi Team,I am facing a doubt related to UI Policy behavior and I would like some clarification.I have created two UI Policies on the Incident table:UI Policy 1Condition: Category = HardwareAction: Subcategory = MandatoryUI Policy 2Condition: Category ...

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Script for Round Robin

Created a Business rule script for Round Robin availability for a certain assignment group on the HR payroll cases. Also, made the Round Robin active for the users in the group, But when creating a case and updating the case the Round Robin rule is n...

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Resolved! Populate String Variable Dynamically Based on Requested For in Custom Table

Hi All,I have a catalog item where, when a user raises a request, I need to check if the “Requested for” user exists in a custom table.If they do, I want to populate the requester’s name into a string variable on the catalog item. RequirementOn catal...

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Variable Editor is read only in interaction table

Hello Experts, I'm working on a POC with a record producer that creates records on the Interaction table. After submission I am displaying the producer variables on the created record via a UI formatter, but the variables are all read‑only. I need ...

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Application Service and Service Instance: What is new in Yokohama and CSDM v.5

Application Service is being renamed to Service Instance. At the same time, new classes - Data Service Instance, Network Service Instance, Connection Service Instance, Operational Process Service Instance, and Facility Service Instance - have been in...

Article

Workspace View

How to edit list layout in workspace view same as native view?

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Application Vulnerability Response

New action to get variables from record producer on custom table

I have a new scoped app, with a table that has been created called "x_br_test_applica_0_table1" (it is not extended from Task at all) Then I have created a record producer on that table. The issue I have is getting the variables in a flow action so ...

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Freeze Periods

As a NOC Engineer, I want an error message to appear when a Change Request's planned start and end dates fall within an active freeze period, so that changes conflicting with freeze windows cannot be created or scheduled. How to create a freeze peri...

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Integration user getting locked out repeatedly – REST API calls from SolarWinds failing with “User i

Hi Team, We are integrating SolarWinds with ServiceNow to create incidents via REST API (Basic Auth). We are facing repeated authentication failures resulting in the integration user getting locked out automatically. Observed behavior:REST API calls ...

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Resolved! In flow designer what is subflw and input output why we use all this give simple example

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Resolved! Now Assist skill kit feature

In now assist skill kit then payload will be send to llm so in which table we can see the payload stored?can we evaluate the prompts using scheduled job?

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