Send a Business Criticality Survey to the IT Application Owner of Each business application

Send a Business Criticality Assessment/Survey to the IT Application Owner from the table Business Application.Initial send needs to be a bulk send to all Business Application IT Application Owners at the same time which meet the conditions. Condition...

• Question

Dyanmic Scheduling and travel duration

Hello everyone, We're in the process of setting up FSM with a use case to allow customer to self schedule appointments.  All of our appointments are at fixed times (e.g. 8am, 10am, 1pm, etc) with travel duration defined in the sn_apptmnt_booking_serv...

• Question

Popup for cancel confirmation not working

I am trying to create a UI Action with name 'Cancel RITM', which will be asking for reason for cancellation, and cancel /Ok button. Once Ok is clicked, it will verify if there is some value or not, if no value it will give an info message and won't a...

• Question

Platform Analytics Dashboard Visualization Disappearing

I was editing a multi-tab Platform Analytics Dashboard yesterday. I resized a couple of single score widgets on one tab (we'll call it tab 13 for this discussion), saved my changes, exited out of Edit mode, and then navigated to a different tab (tab ...

• Question

UI Action that allows user to select an assignment group and an assigned _to user in that group

Hello, I have created a UI action workspace form button that when clicked shows a pop-up with the assignment group and assigned to fields.  the first field correctly displays all group options in the sys_user_group table,however, the "assign to" fiel...

• Question

Planning to enable Task Intelligence for ITSM in it in Prod.

Hi All, We have enabled Task Intelligence for ITSM in non‑prod and are planning to enable it in prod. Is it recommended to export/import the model via Update Sets, and will this also move non‑prod training or test data into production un-necessarily?...

• Question

Showing this error while trying to import now create app C:\fakepath\Create your own app - ServiceN

• Question

Task Intelligence for ITSM in run background only mode in production

Hi All,If we enable Task Intelligence for ITSM in run background only mode in production, will it have any performance impact on agents or end users during incident record creation or updates? Are there any best practices to consider?Any insights or ...

• Question

CIS - Data foundation

Hello Everyone,Choose the correct answer with explainationQuestion - A CMDB Administrator needs to prevent duplicate CI creation from import sets that load data into the CMDB from vendor shipment files.How can the Administrator do this?A. Create comp...

• Question

Flow designer RITM Approval not updating to Approved

Hi, We have a Workflow for  REQUEST1. REQ approval generation - All OKAY here2. Now REQ table fields - Approval, Stage - They are updated to 'Approved'  once approver approves them.3. But RITM field - Approval , is not updating to 'Approved'4. Create...

• Question

ATF on Australia upgrade failed because of client script not run on the Client Test Runner

I am currently on glide-australia-02-11-2026__patch0-hotfix1-03-16-2026 and have been running some ATF tests that involve Client Scripts to set field mandatory and visibility.However, when the ATF runs using the Client Test Runner, the Client Script ...

• Question

SAM Pro discovering browser‑based apps/extensions as installed software

Hi All,We are currently facing an issue in SAM Pro where software installations are being discovered under web browsers. During discovery, products such as Udemy, YouTube, Viva Engage, and Outlook are being identified as installed software.The concer...

• Question
• HAM
• ITAM
• normalizatiion
• SAM
• SAM Pro

Catalog Item not prefilling the form

I have a catalog item that needs to prefill two fields, the short description and description. I have the link setup to send the data over like so. /sp?id=sc_cat_item&sys_id=72ba83d1b35313007a6de81816a8dc54&sysparm_variables=%7B&var_short_description...

• Question