ServiceNow Community

HRSD Consulting: Where Are We Failing?

I've been thinking about this a lot. Having worked as an HR practitioner, an HRSD implementation consultant, and ultimately a Product Owner, I've seen transformation from every seat at the table. Here's what I've learned: Too many HRSD implementation...

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From Five Years of Patience to Five Weeks to Go-Live: The ERP Story Nobody Told You

There’s an old saying in Silicon Valley: it takes five years to become an overnight success. In the world of ERP, it sometimes takes a little longer; mostly because ERP projects have a way of absorbing time, money, and optimism in quantities that wou...

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Workflow Data Fabric
Zero Copy Connectors
Zero Copy Connectors for ERP

Now Assist in Virtual Agent - Have VA present a topic over a Knowledge article

While configuring Now Assist in Virtual Agent, we are trying to create a topic that displays a specific knowledge article and asks the user if it resolved their issue. If resolved, the topic closes; otherwise, it triggers a topic block to create an i...

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RISEUP 2026 AMS Region

Hello everyone, I applied earlier for the April 2026 AMS cohort. My application was placed on the waitlist for the next available cohort. I have now updated my application again, this time expressing interest in the September/Q4 cohort.Does anyone k...

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dot waking on refferance field on table

I have created a role that contains the Impersonator role (Non-Access Role → Contains Role → Impersonator).In a catalog form, I have a Role variable that references the Contains Role table.This catalog item is used for creating time-related user role...

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A Simple Approach to Writing More Useful Community Posts

Good community content does not always need to be long or highly technical. In my experience, the most useful posts are focused on one specific problem and provide enough context for another person to understand the situation.When asking a question,...

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How do a quote moves through each state- In review/ Pending customer acceptance/ Accepted ?

Hi, I have a doubt on the quote state flow, how does the quote moves through each state, Is it like first the review is for internal user and then it is send for the customer (Pending customer acceptance state) and when the customer accepts ( Accepte...

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Data downloaded from a report is shown in incorrect format in pa

Hi All,When i export the data from the below dashboard in the finance request report in to the excel format the actual elapsed time shows the data in milliseconds .Here i want the data to be in same format as shown in report when downloaded tooHow sh...

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Unintended Creation of Empty CI When "CI Not Listed" is Selected in Change Form

Hi Folks,We have identified an issue within the Change Management process where selecting "CI Not Listed" on the Change form triggers the expected task creation for the ServiceNow team. However, it also automatically creates a new Configuration Item ...

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See how my Business Application is performing

Quick question:What is the OOB way for me as a Business Application owner to see how my Business Application(s) are performing. For example: When we create an incident and add Service Offering to the incident.The Service Offering is related to a Serv...

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Refresh Impacted Services Improved outcome

SymptomsIn Incident mgmt as well as Change mgmt the Refresh Impacted Service action results in unexpected output. I show this by example sing this service model: When using system properties like:Sys PropertiesValueincident.refresh_impacted.include_...

Article

Australia - Freeze headers list property (UI Builder)?

On Service Operations Workspace, the headers freeze at the top when you scroll the list. In Project Workspace the headers scroll with the page. What is controlling whether or not the headers are frozen at the top? I do see that SOW seems to use a com...

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Part-time resources

What is the best practice for identifying part time employees in resource management with reduced capacity?

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Catalog UI Policy behavior differences between ESC portal and ITIL view (record producer variables)

Hi Team,I have implemented a record producer in which I have a request type dropdown with 2 options - Option1 and Option2. When Option1 is selected, it should display variableA and when Option2 is selected it should display variableB. This is workin...

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CMDB Report: CIs With No Relationships

Hello, How can I most easily create a report of CIs that have no relationships? Essentially these would be for classes that do not have Orphan rules set up. Thank you, Adam

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