Troubleshooting gs.info Output in LoanerUtils3 Script Include

Hello, I added the following gs.info lines to check what values were captured in the className and depot variables for troubleshooting purposes:  gs.info('LoanerUtils3 className=' + className); gs.info('LoanerUtils3 depot=' + depot);  ciRefQual: func...

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using ui builder we need create csm portal lilke all case , my case and need action

using ui builder we need create csm portal lilke all case , my case and need action

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Service Portal: Auto-populate email field based on selected user in sn-record-picker requestor name

QuestionHi Team,I’m working on a Service Portal widget and need help auto-populating an email field based on the selected user in an sn-record-picker.Current setupI have an sn-record-picker configured on the sys_user table for Requestor Name.On page ...

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Cleared CIS-DF (CMDB & CSDM): Exam Experience, Difficulty Level, and Key Learnings

I cleared the CIS-DF exam yesterday, and since this certification was released very recently, there were no proper resources, no exam guides, and no clear study pointers available online. I noticed many people in the ServiceNow Community searching fo...

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Could not find a record in sys_hub_flow_version for column version_record referenced in this update

I got below error when I tried to move an update set include flow design, how can I resolve it? Error: Could not find a record in sys_hub_flow_version for column version_record referenced in this update

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Created a custom Table and Created a variable on a record producer which is reference to that custom

1. I have created a custom table in CSM scoped application. and I have created a record producer to create the records in that custom table.2. On that record producer I have created a reference type variable which is referenced to that custom table.3...

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convert UI Action to List Action in Workspace

Hi,I created a UI Action on wm_task record that convert the form the pdf in a specific format and download the file to the login user computer.Now I want to do the same Action but on a List so that the user can choose multiple records and click on th...

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Model Category is not equal to model Category

When I open an asset record that satisfied the below condition:  'CI Class' field of asset's 'Model Category' does not match to the class of the CI that is linked to the asset THEN I should be able to modify the 'Model Category' field of the asset. C...

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Odd error when running Debug in Discovery Pattern

We have been trying to trouble shoot some inconstancies in some of our IIS Service Maps.  More on that another time, but for now, this error is putting a major road block in our debug testing when working in the pattern designer.  The odd thing is th...

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Troubleshooting 'Action strategy job trigger failed' error message

I am running 'GAF - Run Offline Flow job' and getting the error message 'Action strategy job trigger failed' and it stops at 70% progress. Has anyone encountered this error? Any suggestion for the troubleshooting? Please guide/help.

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Attachment security on HR Cases - outside of Evidence on Employee Relations

Our HR Agents are asking for a way to attach documents to any HR cases and have an option to make them not visible to the Subject person. These are cases that are not necessarily Employee Relations cases where the Evidence tab is available, but there...

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• Employee Document Management
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Getting error Unsupported screen in NowMobile

Getting error Unsupported screen in NowMobile I want to create a input screen in NowMobile App so that we can enable AI Lens for the same. Create a new input screen as well and added in under Quick link section.But when trying to open the form, it is...

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Unable To Start New To ServiceNow Learning Plan

Hi, I'm trying to go through the New To ServiceNow Learning Plan and I've gotten stuck on the "Fork Repository and Import Application for the Importing Data Module" exercise section of the course. I've forked the GitHub repo for the NeedIt applicatio...

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How many days prior to/late to employee start date was the Catalog Item submitted

Hello Everyone, I am looking for a way to see how many days prior to OR late to employee's start date was the specified catalog item submitted. We basically want to see if requestors adhere to the requirements we've set - are they submitting them pro...

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Knowledge article user criteria

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