ServiceNow Community

A Beginner’s Guide to Normalization Suggestions in ServiceNow SAM

If you’re just getting started with Software Asset Management (SAM), you’ll quickly come across the term normalization. In simple terms, normalization ensures that your software data like product names, versions, publishers, and editions is consisten...

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Zoom Event: The Community Week Social: Lessons and Networking with ServiceNow MVP's

Join us on Thursday, November 6, at 9:00 a.m. PST, for our Community Week Social! Join MVPs and Developer Meetup Organizers to explore how the ServiceNow community can support your growth. We’ll cover career paths, skill-building tips, and lesso...

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"AisDisableSearchSignalEvent undefined, maybe missing global qualifier" error

Hello Community, When the RITM is changed from active to inactive, there is a error on the form which goes "AisDisableSearchSignalEvent undefined, maybe missing global qualifier". I found which BR and Script Include is doing this, they are in differe...

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Hacktoberfest 2025 Review: Purpose Scales

We kicked off this year’s Hacktoberfest with one goal: build with intention, contribute with impact. The results tell the story: thoughtful work, higher engagement, and genuine community spirit across the board. Hacktoberfest 2025 showed that when...

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Limit the access granted to an OAuth client by using REST API authentication scopes.

Introduction In the OAuth ecosystem, scopes serve as a mechanism to define and restrict an application's access to a user’s data. ServiceNow utilizes authentication scopes to enable administrators to control the level of access an OAuth client ap...

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On-Call Scheduling UI Macro 'on_call_avatar' and building schedules in lower environment

I have two requirements that I am stuck on.1. I am trying to edit the what appears on the pop up when hovering/clicking on the person on call. I have found that it is on the on_call_avatar, but I have had no luck in editing it. Is it possible to edit...

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Task plan templates

I need to apply task plan templates to cases, work orders and work order tasks. how do apply template? related list doesn't automate the process. and where are the tasks (template items) created?

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Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

It’s here! The air is crisp, and our keyboards are ready. Hacktoberfest is back, and this year is special. CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY! This marks the 9th year that the ServiceNow community has participated in DigitalOcea...

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Resolved! duration calcuation with a schedule

I am trying to write a business rule for the problem table that works for the most part but I need some help for part of it. The goal is to create a business rule for the problem table that updates the two duration fields, Outage Duration (Business H...

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Problem Management

MVP Insights: My Journey as a ServiceNow MVP

Welcome to our Community Week MVP Insights series! Join ServiceNow MVP Lukas Kloke as he describes his journey with the ServiceNow Community and becoming a part of the MVP expert program. My Journey as a ServiceNow MVP Reflecting on where my...

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Apply filter to WSD Location Integration with Picker widget - 'Location'

Within the WSD Location Integration with Picker widget, the 'Location' option displays all Active buildings. I need a filter to only show Active buildings on 1 Campus. I think I've found the part of the widget where it's being filtered, but when I ...

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How to redirect users to login page for CSM catalog items that require authentication

Hi everyone,I’m working on a CSM portal where some catalog items should be available publicly (without authentication) while others must require users to log in. I’ve configured pages, widgets, and user criteria for the public items, and those work f...

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How to add one more option in the location button to open one map (another map application)

Hi Experts, Would like to know if any one has done any implementation on the Mobile agent app to integrate a custom map application. We want to open another map application (One Map) using the location button as highlighted. Please let me know if an...

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Widget on service portal

I am working on service platform. I have cloned the out of the box widget call "KB Most viewed", when I drag and drop original widget into my page it works fine but when I drag and drop the one that I cloned from the original is causing an error, is ...

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Issue with Arrow Visibility in Navigation Bar

I am facing an issue with the navigation bar. The background color is white, and the arrow icon is also white, which causes it to overlap and become invisible. When I hover my cursor over a module, the arrow becomes visible. However, when I click on ...

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