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New Financials experience for Projects, Demands and Epics – FAQs

The following is the list of Frequently Asked Questions related to the new financials experience in SPM for projects, demands and epics as part of the Project workspace and Strategic planning workspace. This is a living document that will be constant...

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Financial Management
Financial Planning

Cannot edit in read-only editor - What is this?

Hello guys, maybe you could help out on this! I have a BUSINESS RULE created in ServiceNow platforma that I could edit freely, but, since my instance its upgraded to Zurich I cannot edit this file, anymore. Why is this happening? Is there need for a ...

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Incident Management

Need to restrict the product alert feed from appearing in the Product Alert widget.

We have product alert widget present on csm Page. If user doesn't subscribed any forum's and their product alert. Still the product alert feed is showing in that widget. How to restrict that product alert feeds. It should only display even if user s...

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Need to show pop up with Ok or Cancel button , when user click on Ok the feedback task should create

Hi All,Need to show pop up with Ok or Cancel button on HR case form when state is awaiting acceptance, when user click on Ok the feedback task should create. Any suggestion to achieve it? I created a UI page and called it in onChange client script, i...

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Tokyo

Resolved! Cost Management or Financial Management with SPM ?

Dear all, I would appreciate your help.I'm the CIO. I would set the SN to manage the total cost and create a specific report to follow all expensive items. What is the best practice for doing thisSPM, I'm okay with the Cost Plan for the Project and D...

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Add Hr templates to contextual sidebar on HR workspace

Hello, I would like to add an option to the contextual sidebar on the HR agent workspace. Has anybody been able to do this? And if so what steps did you take to do this? Many Thanks, Luke

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application is not selectable in Studio

Why application name is showing blank in studio application picker window. I check the sys_app form as well for the application and things are looking good there. Not sure what is wrong. See the first record in below screenshot. I see no application ...

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Workspace: Personalize Form feature

I was testing the Personalize Form feature in configurable workspace. It allows an individual user to select fields to hide/show on the form. After selecting several fields to hide on the form and clicking the Update Form button, the fields were hi...

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Display the price of the model in the summary of the Order guide from the pc_vendor_cat_item

Hi All,How can I fetch the price value of a model from the pc_vendor_cat_item table and automatically populate that price in the Order Guide summary in ServiceNow when the selected model in the category matches a record in pc_vendor_cat_item? Thanks ...

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Strategic Roadmaps: From Backlog Gravity to Business Outcomes

Backlogs tend to accrete around vocal stakeholders and tactical requests. Executives must flip the gravity: value first, backlog second. Begin by articulating 3–5 outcome themes (e.g., “reduce time-to-fulfill by 30%,” “double self-service adoption,” ...

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CMDB DATA MANAGEMENT ERROR

HI just got upgraded to Zurich and at the CMDB data management workspace each time i configure a policy and want to publish i get this error " Invalid configuration found for policy''

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Global Search core UI: User not able to see 'People - Users' option

Hi everyone, I am currently experiencing this issue where the user with ITIL role is unable to see the 'People - Users' option from Global text search results page in Core UI.Checked 'People & Places' from "Text Search Groups" table, it has role ITIL...

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Has anyone successfully moved off of Teamspaces?

I am in the process of exploring the possibility of moving off of Teamspaces in PPM. Hoping that someone that moved off of teamspaces would be willing to connect with me. I am interested in hearing about your journey and any lessons learned and how t...

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Project Portfolio Management

Disable form personalization in Configurable Workspace

@Brad Tilton @Chuck Tomasi @Ankur Bawiskar Hello Team, We need to hide Personalize form in the CWS.I have followed the below steps but its not working. Disable form personalizationIf you do not want your users to customize forms, you can disable form...

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Attestation tasks will only schedule to run at midnight (and other questions)?

We are trying to move from our old Data Certification process to the newer Data Attestations and running into questions and odd behavior, using Xanadu. 1. When scheduling an Attestation, it seems you can only set them to run at midnight.I set a ti...

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