ServiceNow Community

Customer_Contact Table Application Scope Change in Zurich

Hi Experts, I have taken a Fresh Zurich PDI and could see that customer_contact table is now completely moved to other Application Scope called "Sales and Service API" but in existing versions or our demo instances which are upgraded from old version...

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Calendar date range picker in a record producer

Hi everyone, I have a requirement where, in a Record Producer form, a user should be able to select a date range — “From” (start date) to “To” (end date) — within the same field, similar to what’s shown in the attached screenshot. Currently, the form...

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Program Management: Financial Tracking

What are some automated tools that you use to manage your program budget?

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Unable to Access Personal Developer Instance

I am currently unable to access my PDI. When attempting to open the instance, the portal displays message indicating that the Developer Instance is undergoing unscheduled maintenance. Additionally, another notification appears stating: "We are having...

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Scenario : automate the ''end outage' in cmdb_ci_outstage when incident is resolved

Can anyone please guide me to Automate the ''end outage' in cmdb_ci_outstage when incident is resolved, with Flow Designer (already implemented through after Business Rule) , Expected Result: When incident is resolved, Automate the EndOutstage and u...

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Is the knowledge checkbox on the incident form being "retired"?

My organization is about to implement Now Assist. I have seen some conversation that suggests the knowledge checkbox used to create knowledge from the incident form will no longer be used when Now Assist is implemented. Is this true? I would like ...

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CSM Case State – Should “New” automatically move to “Open” once activity occurs?

Hi all,I just wanted to confirm the expected ootb behaviour in CSM regarding case states.My understanding is that when a case is initially created it is in the “New” state, and that it should automatically transition to “Open” once activity begins on...

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Unable to select Work Notes as Filter Condition

Our users can pull the Work Notes field into a list view in both native view and agent workspace. They can also add work notes, so they do have access to the field. However, they cannot select the Work Notes field as a filter condition. We would lik...

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Servicenow Certified Platform Owner Associate (CPOA) Exam Preperation Guidance Required

Hi Team, I am planning to write Servicenow Certified Platform Owner Associate (CPOA) by EOM. Could any one of you please help me with the sample questions or help me to understand what type of question will come in CPOA.

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UI builder

I am configuring a workspace using UI Builder and have created a page that displays a list of records from a custom table. However, when I click on a record, it doesn't open. Why is this happening, and do I need to configure an event handler for it? ...

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Resolved! CSA Certification

Can we retry for CSA if once failed ??? if yes after how many days.what all are tips to clear ?

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Performance analytics - report

I am trying above report to be implemented in serviceNow. how breakdowns should be created?i have created two breakdowns one for priority another for aging range. but i am unable to add both breakdowns in the widget. so any one please help me...

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ServiceNow University - My Course Status is not updating

I completed the Application Development Fundamentals on demand course, but it's only showing as 87% complete - even though all modules do show the completed check mark next to them. Any ideas on why it's not updating, or how to fix it?

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Dashboard Interactive Filters

Hi everyone,I am working on a ServiceNow dashboard where I have multiple Interactive Filters. One of my filters is Product (Reference: cmdb_model) and I would like another interactive filter to depend on the value selected in the Product filter.Examp...

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Incident Communication Management

Resolved! How to show SLA Percentage Progress Bar (like Native UI) inside Workspace List View?

Hi Everyone,I am working in ServiceNow Workspace and I want to display the Business Elapsed Percentage with the same progress bar / SLA percentage graph that appears in the Native UI list view.In Native UI, the SLA percentage shows a colored bar (red...

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