Azure DevOps integration: Dates not mapping properly

I have created mappings for the following ADO objects into Servicenow: User Stories, Features, Epics, Change Request (to Enhancements), and Bugs (to Defects). All mappings are working except for date fields.  I assume that there needs to be a script ...

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Urgent CAD Preps

Which methods are used to activate application restricted caller access? Choose 2 options.)A. Block all access requests to cross-scope resourcesB. Request the HR Service Delivery or Security Incident Response applicationsC. Activate the Scoped Applic...

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VR Request Extension not working

I am testing our approval rules for VR and I am to the point where I am testing an extension of an exception. When I click the UI action to request an extension the Window opens for me to enter the date and reason but after I submit that nothing happ...

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Add Catalog Item / Record Producer to the main menu in ServiceNow Mobile App

Hi everyone,I have a question regarding the configuration of the main navigation menu in the ServiceNow Mobile App.Is it possible to add a direct link to a Catalog Item or Record Producer in the main menu displayed on the mobile app home screen (simi...

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RVU with Discovery Data Causing Non-Compliance for Citrix Virtual Apps and Desk

Hi @SrinivasRamanu1 @dreinhardt - We are currently onboarding Citrix as a publisher in ServiceNow SAM Pro. While configuring the Citrix Virtual Apps and Desktops product, we utilized the Resource Value feature and manually added the consumption value...

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Order Guide for Self Service in Analytics Platform

Can an order guide be added to a Dashboard that allows self-service users to request items? I added an order guide to a dashboard but it opens in a mode to allow editing the guide instead of allowing the user to request an item

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Verification code

I'm trying to connect to Service now university, it asked me to enter the verificaiton code sent to my email.  Normally it works well but this morning I don't receive the code to my email.  I have to complete a course and the instance will expire tod...

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Change Request shows Review state highlighted when creating a new record

Hi Community,I am facing an issue while creating a new Change Request in ServiceNow.When I click New to create a Change Request, the state model checklist at the top of the form highlights the Review stage in green. However, after I submit the record...

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Please help providing the answer of thease question for SPM

I came across the questions below and it seems that some of the answers available online may be incorrect. I studied the topics using ServiceNow documentation, but when I tried to validate my knowledge through these questions, I was not confident abo...

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Meet Data Snapshots: Powering the Next Level of Analytics with Performance Analytics

We’re excited to announce the launch of Data Snapshots in Platform Analytics - a game-changer for deeper, more flexible analysis. This capability removes the traditional two-breakdown limit of PA, enabling you to drill down through multiple breakdow...

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Client controller must contain a JavaScript function, see default value for example

Hi,In the widget i am getting error under Client Controller"Client controller must contain a JavaScript function, see default value for example". . Kindly help.  function($scope, TimeCardPortalService, spUtil, $sanitize, $rootScope, $window, $timeo...

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Can some approve/reject by replying to servicenow without the user record in sys user

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