ServiceNow Community

What are Discuss button and Associate button in HRSD lifecycle event case form

What does the Discuss button and Associate Interaction button do in the HRSD lifecycle event case form view. What is the use of these UI Actions? Please Explain

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What’s the Best Way to Assign Assignment Group in ServiceNow (Production Scenario) ?

Hi everyone,I was working on a requirement where I had to update Incident records in bulk where state is Open and assignment group is empty, and assign them to the "Service Desk" group using a background script.I wanted to understand what is the best...

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how to hide section in from workspace view

hello I want hide policy setup section in policy form if anyone know pls suggest

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Knowledge Base Best Practice

Hey all, we're about a year into our ServiceNow journey and are working to get our Knowledge into a good place.The partner that worked with us to set up ITSM designed it so that there are two knowledge bases: IT and Public. Regardless of which one yo...

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Project workspace - How to provide Docs access to project user with it_project_user role

Under project workspace, we have new feature as Docs, but for not that is accessible as creation and update is only for project manager. How we can provide access to project user with it_project_user role. Created acl on sn_doc_page_template table fo...

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Bulk data upload with import set from excel

Hi, I need to update bulk data which is present in spreadsheet. Here, I am updating existing incidents (major incidents), in which I also need to upload data related to affected locations, impacted services etc. I have created a transform map for a...

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Add custom fields to financial baseline page for demand.

Hi,I want to add custom fields on the financials baseline page. I have already added the custom fields on the Demand Baseline[dmn_demand_baseline] table along with the mapping on Baseline Configuration Field Maps [baseline_config_field_map] table. Th...

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REST vs SOAP

Hey everyone, I am new to ServiceNow and learning integrations.I get that REST uses JSON and SOAP uses XML, but not sure when SOAP is actually used in real projects since REST seems easier.Do people still use SOAP a lot? In what cases?Thanks!

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Display RITM variable on Appoval form from service portal for end User

Hello community,here i have admin role, so that i can see the ritm variables from Approval form from serviceportalwhen the end user opend approval form, he cant see ritm number and variableshow to fix this?here my requirement is to display ritm numbe...

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Best practice for updating Asset fields during CI Transform Map import?

Hi everyone,I am importing server data into the cmdb_ci_server table using a Transform Map. The CIs are creating correctly, and the corresponding Assets are being generated automatically in alm_hardware.I need to map 4 specific fields from my import ...

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Email field getting truncated unexpectadly

Hello community, I was experiencing truncation of the email field and, originally, I thought it could be a matter of changing the length of the field, but I since noticed that truncation is happening for emails that are nowhere near the length limit....

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How to display an MRVS in an HR task that should be available only on 'My Tasks' not Employee portal

I am trying to implement a solution in HRSD where each employee will receive a task once per year prompting them to complete the form, which will be accessible via their "My Tasks" list rather than through the employee portal.An MRVS capturing benefi...

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Resolved! Now Assist Skill Kit is not fetching input from record in servicenow

I have created a Now Assist Skill Kit and whenever I test it or run it through Flow designer it is not fetching the input.Prompt:You are an AI assistant that predicts customer churn risk based on customer support interaction signals. Analyze the foll...

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Understanding Adaptive Authentication Policy Contexts - A guide to Pre-Auth, Post-Auth, and ACR

Adaptive Authentication is one of the most powerful security controls available on the ServiceNow platform — giving you the ability to enforce contextual access policies based on IP address, device trust, user roles, group membership, and authenticat...

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Platform Security

SAM Pro - A Capability Map for Design Workshops (Zurich + Australia)

If you've ever been in a room with an Enterprise Architect and had to explain ServiceNow SAM Pro from scratch this one's for you. One question comes up more than almost any other, usually right before a design workshop "Can you send me something...

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