ServiceNow Community

User Criteria Issue

We’ve created a Knowledge Base (KB) in ServiceNow and configured it so that only users from a specific group can read and contribute. Internal users and ITIL users are correctly restricted and cannot access the KB, which is expected. However, we’ve n...

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Newbie to Service Now :)

Hello everyone. Just a newbie starting on his Service Now journey Hope everyone is doing well!

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Resolved! Decimal point validation in catalog variable

Hi Team, In catalog variable field i need validation decimal point only 2 digit alloweg10.2210.01 invalid10.2331.001 how to create this validation

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Managing multiple hierarchy in location table

In my organization location table, there are Territorial Head Quarters, Departmental Head Quarters for different divisions (provinces in Canada) different ministry units, and under each ministry unit - there are multiple buildings - which are the ind...

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CAD

Which of the following objects does a BEFORE business rule have access to?A. GlideRecordB. All the aboveC. previousD. current

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Understanding Tables in ServiceNow – A Complete Guide

Introduction Tables are the foundation of ServiceNow. Every piece of data — whether it’s an incident, a user record, or a custom business object — is stored in a table. Understanding how tables work, how they are related, and how to create and custom...

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About ServiceNow License

What are the most effective strategies and best practices organizations can implement within their ServiceNow instance to optimize license usage and reduce overall licensing costs, without compromising platform performance or user experience?Thanks i...

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HAM inventory stock order request

Hi folks, I want to understand HAM inventory stock order request, there is a catalog item and flow which comes with HAM pro plugin,Catalog name - Hardware Inventory Stock OrderFlow - Hardware Stock Order Flow I have to add an approval group in the t...

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When should I use ServiceNow Studio vs IDE vs Creator Studio?

Hey All, Can someone briefly explain the difference between ServiceNow Studio, ServiceNow IDE, and Creator Studio?I’d like to understand what each environment is used for, along with some examples of when to choose one over the other for application ...

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Typehead Search customize

Hi guys, is there a ways to configure the typehead search widget? Because when i search something and press enter, a new page called "search" opens. My goal is, that the result page (id=search) appears under my Searchbar like this: This is my custo...

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working with AI agents

There is a tool called Lyzr AI used for building AI agents. How can I make it work with ServiceNow?Additionally, it would be great if someone could provide a use case for creating agents.

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ServiceNowコミュニティミートアップイヤーエンドパーティー2025

SNUG ServiceNowコミュニティミートアップイヤーエンドパーティー2025 平素ServiceNow をご利用いただきありがとうございます。ServiceNow コミュニティ / ServiceNow User Groupのイベントのご案内です。コミュニティイベントらしい企画盛りだくさんでお届けます。 –Rising Star 2025 表彰式–アドベントカレンダー執筆者のライトニングトーク大会 - 分科会活動報告 -壁打ち大会初心者の頃聞きたかった素朴な質問をエキスパートに...

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Azure Key Vault CMDB Class

Is anyone capturing Azure Key vault data in CMDB with attributes like Key Vault Name, Vault ID, Subscription, Resource Group, Owner. I don't see any OOB class for this in the CI Class manager, or would a custom class would be the option?

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“Proof of Skill” Portfolio Project

Hello everyone!I'm new to ServiceNow, I just got my CSA. Lesson learned BTW, take the exam on-site at USF. Even with the TSA level security checks, signing my name 6 times because it didn't match my ID, Webassessor was so much worse. I was wondering ...

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How to create a report to only show where count is > 1?

We are currently going through a requirement to build a report of type count and to only show records where the count is > 1.Take this as an example.Report should query alm_hardware with model category/class of Computer and group by assigned to.It sh...

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