ServiceNow Community

Can Device42 really do ServiceMapping faster, better, easier than Service Mapping?

Some folks on our DR Disaster Recovery team want to work with a vendor to implement Service Mapping by using Device42. The vendor *claims* D42 can do Service Mapping with very little intervention or input from our application teams - I'm highly skep...

Question

OOM in MID over file attachment api

i am using a mid server script that pulls a file and attaches it to another object via the attachment api. But when i ran it i get OOM on heap space in the mid server. The file is around 1.5GB.The wrapper.java.memory is 4096 = 4GB, and also the inst...

Question

SCCM job for removed software is deleting ALL software from SCCM in cmdb_sam_sw_install

We've been running SG-SCCM for some time successfully. We were only interested in servers and computer CI hardware data, but not software. However, we recently implemented SAM-Pro and that's when we noticed that while the "SG-SCCM Software" job wil...

Question

ServiceNow Developer Full Course (Step by Step) | ServiceNow Tutorial for Beginners

ServiceNow Developer Full Course (Step by Step) | ServiceNow Tutorial for Beginners The ServiceNow Developer Full Course (Step by Step) is a complete, structured learning path designed for anyone who wants to become a real ServiceNow application de...

Article

Save the Date – 17th SNUG Suisse Romande (June Edition)

Dear SNUG members, We are happy to announce the next SNUG Suisse Romande, hosted by Sébastien Martin and his team, it will take place physically on: 11 June 2026Deloitte, GenevaNBC – Nations Business CenterPré-de-la-Bichette 1Geneva It is at 5 min fr...

Event

Customer reply is not updating in the HR case of Yokohama release

Hi Team,After upgrading our instance to Yokohama, we are facing an issue with HR Case Acceptance.When the agent marks the HR case as Closed Complete, the case moves to Awaiting Acceptance as expected.From the Employee Center portal, the customer is a...

Question

Not able to add user in the HR Group through Flow

Hi Team,I’m facing an issue while adding a user to one of the HR groups through Flow Designer.In the flow, I am trying to add a user to the IGA group, which is an HR group. However, I’m consistently getting an error during this step.Sometimes Flow De...

Question

How to restrict “Opened for” users based on assignment group type in HR Agent Workspace?

Hi Team,We have 10 assignment groups with the type HRChina. When a member of one of these groups creates an HR case through create new case for another user from HR Agent Workspace, only users located in China should be available for selection. When ...

Question

Platform Analytics Color indicator Dots or Colored Text in PA List Widgets

Does anyone know how we can add the color globe or dot indicators in Platform Analytics?See the attached. The color dots render in the Core UI widget/reports but not in PA.There has got to be a way to either color the text or add the dot indicators....

Question

Tips for Passing the ServiceNow CSA exam !

Hello everyone!I'm happy to announce that I've officially passed my ServiceNow Certified System Administrator (CSA) exam. I was honestly surprised and delighted to learn I answered 59 out of the 60 questions correctly, and I wanted to share the exact...

Question

Platform Analytics HTML / String Widgets Text Not Wrapping

How can we show the contents of a string (4000 characters) so it wraps in the list widget in Performance Analytics?The problem we are trying to solve is to show the data in this widget where we can see multiple rows instead of one row that scrolls ri...

Question

Workspace button styles inconsistent after creating a new Brand Theme (Zurich)

I am working on UI customization in the Zurich release and ran into an issue with button styling in Workspace. I was unable to change the header color and other UI colors directly, so I followed the recommendation to use Theme Builder and created a n...

Question

Summary Artigos/Posts publicados nas redes Janeiro/2026

Minha jornada no ServiceNow começou lá por 2017–2018 e, desde o primeiro momento, fiquei profundamente impressionado com a comunidade. A vasta troca de conhecimento, a riqueza de informações (gratuitas) e documentação disponíveis, e a disposição das ...

blog

map the state field from an Incident to an issue in JIRA using the JIRA spoke

Hi, How to map the state field from an Incident to an issue in JIRA using the JIRA spoke. Regards,AB

Question

How to add a field in the personalize columns of Strategic planning workspace in servicenow

How to add a field in the personalize columns of Strategic planning workspace in ServiceNow. I'm trying to add some fields in the personalized columns in the Planning portfolio configurations, But it's not getting added to the Personalized column in ...

Question