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Service Bridge and Child Accounts

Does Service Bridge support integration with child customer accounts that use a common ServiceNow instance? Example:Customer = BoxeoCustomer Child = Boxeo USCustomer Child = Boxeo CABoth Customers are using the same ServiceNow Instance = boxeo.serv...

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There's still time to register! Chicago World Forum on September 18th!

Hello SNUG Members! I am looking forward to seeing you at the Chicago Word Forum event next week! If you have not registered for this free one-day event yet, you can CLICK HERE to register and build your agenda! Agenda at-a-glance: 8:30 – 10:00 ...

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Variable value is not displaying in RITM/SCTASK after submitting the Catalog item request

Variable value is not displaying in RITM/SCTASK after submitting the Catalog item request.The variable is reference field to sys_user table with simple reference qualifier

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SNMP discovery - Is there a way to know a particular OID is part of which MIB file?

Is there a way to know a particular OID is part of which MIB file?

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Group to approve on behalf of other groups

We have approver groups broken down by business unit, in the event of urgent approval needed, we also have a master approver group that we would like to be able to authorize things on behalf of these groups. how do I give this group the ability to ap...

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New Approval Requests in Project table

I have a requirement on adding new Approval requests in between phases of Project in Project table.I want to add new approvals for groups on Project table "pm_project" between Initaiting and Planning phase.

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Request Management in an MSP / Domain Separation context

Hi All,The design of service request catalog items and their supporting workflows in a domain separation context is where we could use guidance to help minimize development and maintenance effort of the catalog items and flows. I’ve found a fair bit ...

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Request Management
Service Catalog

reject person should not receive the notification

(function() { // Assuming 'current' is the rejected record var groupId = current.u_ownership_group; // Field holding ownership group sys_id var rejectedBy = gs.getUserID(); // Step 1: Get members of the ownership group var grMembershi...

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Importing into Variable Formatter (or Editor)

So we are offloading a Sharepoint InfoPath site form to ServiceNow Background:------------------In this form, user can input so many fields (it’s not pretty but it’s compliance that user checks EVERY boxes for the government compliance) We recreate t...

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Discovery - Classification criteria is missing/empty for OOTB Classifiers

We know thatFor each classifier, there will be classification criteria. That criteria contains the condition that a target host has to satisfy in order to trigger a relevant classifier. but for many OOTB classifiers, the criteria is empty.Then how it...

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Teams Integration - Chat and Notification configuration

I need help to see if ServiceNow or teams has the ability to adjust the window size in Teams with the ServiceNow notifications. Currently its very slim and want to see if it can be stretched out to be easier to read. As you can see by the screenshot ...

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Automatically index template tables (u_kb_template_)

Hi everyone Please your help, when searching for articles with custom templates (with prefix u_kb_template) from the Employee Center portal, I cannot see the articles until I manually add the table in ALL > AI Search > AI Search> Indexed Sources > Kn...

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Data stream failed with com.glide.transform.transformer.exceptions.record.recordsizetoolargeexceptio

Data stream failed with com.glide.transform.transformer.exceptions.record.recordsizetoolargeexception: size of full record exceeds configured max buffer allocation of 0 bytes and I am pulling only one record from the JDBC server.

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Dictionary Entries for Database Views Causing Errors

I am experiencing an issue in our DEV instance where a glide function I built for a database view causes an Internal Server Error, limiting my access. Each time this happens, my access becomes more restricted. Sometimes, the function is indeed faulty...

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Best way to go through release notes on enhancement and new features?

Hi Experts, I’m looking for best practices or a structured process for reviewing ServiceNow release notes, especially around enhancements and new features—and how to effectively plan follow-up actions (e.g., evaluating impact, training, backlog groo...

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