Automatically index template tables (u_kb_template_)

[Santiago Ruales]

Hi everyone

Please your help, when searching for articles with custom templates (with prefix u_kb_template) from the Employee Center portal, I cannot see the articles until I manually add the table in ALL > AI Search > AI Search> Indexed Sources > Knowledge table and submit it for indexing. Is there a way to automatically index the child tables of knowledge as they are created?

[Ajay_Chavan]

Proposed Customization: Automatic Indexing on KB Table Insert

When you open the UI Action: Index Selected Table/s, 

it has the UI Page invoked: ais_index_single_table
open ui page- "ais_index_single_table"

This UI page sets sys_id and datasource values, which are later accessed in the client-side script.

The script executed on this page is responsible for indexing a specific table, as shown below:

function index() {
  var table = gel('table').value;
  var gm = GlideModal.prototype.get('ais_index_single_table');
  var sysId = gm.getPreference('sys_id');
  var datasource = gm.getPreference('datasource');

  if (!table) {
    alert(new GwtMessage().getMessage("Please select a table to be indexed"));
    return false;
  }

  var ga = new GlideAjax('AisConfigurationAjax');
  ga.addParam('sysparm_name', 'indexSingleTableNoBlocking');
  ga.addParam('sysparm_ais_datasource', datasource);
  ga.addParam('sysparm_ais_table', table);
  ga.getXML(function(response) {
    var id = response.responseXML.documentElement.getAttribute("answer");
    if (id) {
      var url = '/ais_ingest_datasource_stats.do?sys_id=' + id;
      window.location = url;
    }
  });
}


Recommendation-  I recommend implementing either:
A Scheduled Job, or
A Business Rule (on insert) for the Knowledge Base (KB) table

This would automatically invoke the indexSingleTableNoBlocking method from the AisConfigurationAjax Script Include whenever a new KB record is inserted—eliminating the need for manual indexing via the UI.
Let me know if you'd like help drafting the business rule or schedule logic!

[Santiago Ruales]

Thanks @Ajay_Chavan  for your response, if you can help me with that business rule I would really appreciate it.

[Ajay_Chavan]

give it a try:

function getKnowledgeBaseDatasource() {
    var ds = new GlideRecord('ais_datasource');
    ds.addQuery('source', 'kb_knowledge');
    ds.addQuery('active', true);
    ds.query();
    return ds.next() ? ds.sys_id.toString() : '';
}

var datasource = getKnowledgeBaseDatasource();
gs.info(datasource);
if (datasource) {
    var aisConfig = new AisConfigurationAjax();
    aisConfig.indexSingleTableNoBlocking(datasource, 'kb_knowledge');

}

// make sure you have ais_admin role