ServiceNow Community

SCTASK not getting in a RITM.

Hello, I received an incident stating that for a particular RITM raised under the catalog item-Leaver/Offboarder, RITM cannot be closed due to missing SCTASK. I created the request for same catalog item in UAT and it is creating SCTASK there. I chec...

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Resolved! Unable to view data in Office 365 Usage Reports (samp_sw_o365_usage_report)

Hello SAM Family, I'm unable to view data under Office 365 Usage Reports (samp_sw_o365_usage_report). We have recently integrated with Microsoft 365 (Direct integration). I'm able to view subscription data (samp_sw_subscription.list) Snip1 but in Off...

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While opening RITM flow context getting error Artifact not found

Hi All, Please suggest below issue how we will solve in flow designer: While opening RITM flow context getting error " Artifact not found" ,Check the Sys ID, Table name and Builder name, for any errors before trying again. Thanks.

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2 Questions on CSDM view for Service Mapping

Hello all, Good day!!I am working with Service Mapping currently and I have 2 questions to get clarified. So, while configuring the business application, we are considering the "Architecture type" field on it, If the Architecture type selected is Pla...

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How do you create the Class Attributes for an Appliance

We seem to have a problem Discovering the device information due to it being an appliance. Should we A. Continue discover them as a Server, or B. Make them a child class with Model ID specifically being Appliance.

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CMDB Relationship List Reporting

Hi All,I'm hoping to get some advice on reporting CI relationships. I’m pretty comfortable with general reporting, CMDB tables, and Query Builder, but I’m running into a challenge that I haven’t been able to solve for a customer.Right now, we have tw...

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Table Name for Subnet(CIDR)

Hey All, Can someone tell me the backend table name for the 'Subnet(CIDR)' table under 'IP Filter Criteria' table? RegardsAnirban

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Oauth 2.0 authenticated Azure Monitor to ITOM Health (Event Management) Integration

This post describes OAUTH 2.0 authentication method to integrate Azure Monitor into ServiceNow ITOM Event Management. In <this> blog I explained the simplest method to integrated Azure Monitor. However using Oauth 2.0 is considered to be more secu...

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Lost in the Cloud? Discover Clarity with the Cloud Asset Explorer!

In today's fast-paced digital landscape, cloud resources are the backbone of innovation. Yet, for many organisations, managing these dynamic environments feels like navigating a dense fog. Do these challenges sound familiar? The Cloud Conundrum...

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Cloud Accelerate
Cloud Account Management
Cloud Workspace

Implementing Scripted ACL for Download and Export Restrictions in ServiceNow

Issue Description: A user attempted to download an exported file but was unable to do so. The restriction appears to be applied through a scripted ACL that validates the user's IP address. Solution: 1. Understanding the Scripted ACL Logic The scrip...

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Role Management - Inheritance issue.

Hi,We assigned the image_admin role to the knowledge role. As a result, users who already had the knowledge role inherited the image_admin role.Later, we removed the image_admin role from the knowledge role. While the image_admin role was correctly r...

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Resolved! Stale Records & Auto-Retire - Should Auto-Retire Be Used for Stale Network Devices?"

I have reviewed the analysis of stale network records and identified multiple devices marked as stale. Can we implement an auto-retire process for devices that are not present in the IP Address Management system or monitoring tools like SolarWinds?Wo...

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Import Excel File from Inbound Email via Flow

Introduction A popular question here in the community is how to automatically import an Excel file from an incoming email into ServiceNow. As a possible answer often the article Loading data from an email attachment is referenced but the described...

Article
flow designer
Multiple Versions

How to handle “Referred Back” in Flow Designer and resend approval after resubmission (Catalog RITM)

Hi all,I am working on a flow in Flow Designer for a Service Catalog item. The flow has an approval step, and it works fine for Approved and Rejected states. However, I am facing issues with the Referred Back state.Here’s what I need to achieve:When ...

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Unexpected Behaviour:SOW Copy link to current view opens in 'My Lists' rather than in 'Default List'

I have a number of record lists defined in my 'Default Lists' in Service Operations WorkspaceWhen I use the link icon '' to copy a link to this view and use the link.It opens in the 'My Lists' frame rather than in the Default Lists' frame. It has the...

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