ServiceNow Community

(Article 2 ) My cheat sheet on Data Foundation (CMDB & CSDM)

My cheat sheet to easily memorize few important topic about data foundation. CIS- Data foundation is one of the ‘not easy’ exam . So here is my cheat sheet.This cheat sheet aims to make it easier to help community members to memorize few important po...

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How to add watchlist members to the notification's recipients list

Hi Team, How to add watch list members as recipients for SLA notifications (task_sla)QuestionWe have an email notification built on the task_sla table (SLA 50% breach).Currently, the notification is sent to:Assigned to user (working), i.e, Task.Assig...

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Send email with only newly added attachment for Network assignment group incidents

Hi Team, I have a requirement to send an email notification when a new attachment is added to an Incident, but only for incidents assigned to the Network assignment group. The email must include only the newly added attachment.Previously attached / o...

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if any attachments submitted with the HR case, include those attachments in the email.

HiI am working on a flow(hr core scope) where I am using the send email action to send case-related details. The challenge is copying the HR Case attachments into the email notification.Attempt 1: OOB “Copy Attachment” ActionI tried using the out-of-...

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Adobe E-Signature with ServiceNow

Hi All, Anybody has implemented the e-signature with adobe sign in ServiceNow. Our requirement is to send the pdf for e-signature to the signees in the catalog variables and get the signed document after that. Has anybody implemented the same, then k...

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Jira request body custom action error

I'm trying to pass the catalog variable value to Jira from ServiceNow in flow designer using custom action, I see the status code 200 but I don't see the record created. The issue will be coming when I pass some text value & multiple fields in Summar...

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Tips for Passing the ServiceNow CSA exam !

Hello everyone!I'm happy to announce that I've officially passed my ServiceNow Certified System Administrator (CSA) exam. I was honestly surprised and delighted to learn I answered 59 out of the 60 questions correctly, and I wanted to share the exact...

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Trigger SC TASK FOR CMDB CPP SUPPORT TEAM

Hello Community,There is a requirement to trigger multiple sc tasks based on "yes/no" condition.The scenario is they want to remove access for cmdb applications while a offboarding ticket is raised for a user .It would include multiple applications a...

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related list re direction to other tables

Hii'm having xyz table for that xyz table there is related list it's of abc table but when i click new on related list it's taking me to def table.how to stop this it should take to abc table only

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Is OOB Available to Enable Genius Results + Now Assist Synthesized Responses in Record Produce?

Hi everyone,I’m trying to enhance the AI Search Assist experience on a Record Producer by including Genius Results, specifically the Now Assist Multi‑Content synthesized response along with KB articles and catalog suggestions.I’ve already updated the...

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Disable NowAssist / Virtual Agent AI Training on Specific Data

Hello Community,We have a requirement related to AI data governance for NowAssist and Virtual Agent.We need to ensure that privileged data is not used to train:NowAssistVirtual AgentAny other AI/GenAI capabilities within ServiceNowThis is required to...

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how to redirect user to a different page and close it automatically using a server side script

how to redirect user to a different page and close it automatically using a server side script inside a UI Action:how can i adjust this script so that it wil redirect to the new window but it will be closed automatically if (result.status === 'succes...

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Migration from dedicated instance to MSP

I would like to understand the step‑by‑step process for migrating a dedicated ServiceNow SaaS instance to an MSP environment, including an end‑to‑end guide on preparing the MSP instance and performing the migration.

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How can we allow Out Of Office/auto reply mails to be received and processed on tickets?

How can we allow Out Of Office/auto reply mails to be received and processed on tickets?I m looking for guidance on how to allow Out of office ( OOO ) response and other automatic replies to be received and processed against tickets in Servicenow ins...

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Resolved! Multiple Choice Field in a Form

Hello, I'm a beginner and I'm looking for some help because I'm really stuck trying to solve a problem.I need a field on a form to perform multiple selection. Basically something that functions like the Choice field type but with the possibility of c...

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