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What`s New Popular Posts More The latest in Community Posted by jordancbaron Heading to World Forum Sydney? So Are We. G'day, Community! If you're an Australia-based practitioner, or just love a good ex... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 29, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by ServiceNow Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes Lately, it’s become ha... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by laurentapia The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps The #BuildMoreWithBuil... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More Posted by Travis Toulson Australia: The release where AI delivers for developers Australia: The release where AI delivers for developer... Read More Posted by mchawla8 Stop Context-Switching. Start Building. ServiceNow EmployeeWorks is at CreatorCon. Stop Context-Switching... Read More Posted by laurentapia The Session You Need at Knowledge (Plus a Quick Ask) From Shadow AI to Sanctioned AI: One Session You Shoul... Read More Posted by DanielCordick I Work for a ServiceNow Partner, and This Is My Plan at Knowledge 2026 I Work for a ServiceNo... Read More Posted by Paulsylo An MVP's Guide to Knowledge 2026 Hello all! With Knowledge 2026 around the corner, I am very excited to meet you all... Read More Posted by Phil Swann Jeeping4Community: My Advice for Knowledge and CreatorCon 2026 Hey there. I'm Philip ... Read More Posted by sachin_namjoshi Knowledge 2026: What I’m Actually Focusing On (and Why It Matters) Knowledge 2026: What I... Read More Posted by MS25 I work as a ServiceNow Architect, and this is my plan at Knowledge and CreatorCon I work as a ServiceNow... Read More Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Travis Toulson Find Your Squad: The CreatorCon Hackathon is Tuesday, 5/5 Find Your Squad: Creat... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights IbrarA Specialist Exporting ServiceNow Records to Microsoft Word Using a UI Action In my last blog, From ... Read More George_1 Specialist Agent Chat Transfer – Translation Between Agents I have a questions regarding Agent Chat in Workspace a... Read More George_1 Specialist Agent Chat Transfer – Unable to Leave Chat After Agent 1 transfers the chat to Agent 2, Agent 1 remains in the conversation an... Read More IbrarA Specialist From Form to PDF: Building a Record Export Button There is an ask that sounds very common but confuses a... Read More Tejas Adhalrao Specialist How to store data for the current user session in UI Builder? Hi everyone, I'm worki... Read More George_1 Specialist Affected details reports Incident form In the Native UI, the Affected Details tab displays 3 reports/widgets, whereas in t... Read More George_1 Specialist Enable Dynamic Evaluation in Action assignment What is the functionality of Dynamic Evaluation in sys_declarative_action_assignment Read More George_1 Specialist How to hide UI action button on change of field value workspace How to hide a ui actio... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: SPM Academy - Hybrid Project Management Hosted by ServiceNow 30 Jul, 2026 08:00 AM PDT Event Details Online Office Hours Live with Frances Frei — What Great Coaches Do with Anne Morriss (APAC) Hosted by jasminecole 31 Jul, 2026 03:00 AM PDT Event Details Online Office Hours Live with Frances Frei — What Great Coaches Do with Anne Morriss (AMS) Hosted by jasminecole 31 Jul, 2026 09:00 AM PDT Event Details Online ServiceNow is headed to Black Hat USA 2026 Hosted by Megan Le 1 Aug–6 Aug, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: From Strategy to Results - ServiceNow SPM End-to-End Hosted by ServiceNow 4 Aug, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: Office Hours: IT Operations Management (APAC) Hosted by ServiceNow 4 Aug–5 Aug, 2026 11:00 PM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Compliance Workspace

Hi, I have enrolled for GRC: Integrated Risk Management (IRM) Simulator (Xanadu). There is a task where I need to impersonate a user and enter compliance workspace but after impersonation it takes me to Process Mining Workspace and there is no option...

  • Question

How to add text Box on banner image in esc portal

Hi Team - IN esc portal - how to add white background box with inside text on the banner Present HTML and CSS scirpt HTML <div ng-if="data.topic.active" class="topic-container" ng-class="{'mobile-border': c.data.isMobileApp }"> <div ng-class=...

  • Question

Control Vs Issue

I have noticed this behaviour - Could you please advise why we having this logic in place? If I add a issue in the control and if the issue's field "Control/Risk" is blankthen there is no change to the control statuselsethe control become ineffective...

  • Question

Regarding the "Email notifying publish failure" notification

I am investigating the recipients and the timing for the "Email notifying publish failure" notification.This notification is protected by a protection policy and cannot be edited.A customer has asked me to investigate the necessity of this notificati...

  • Question

AI Search Issue

Hello Community,We have Two custom portals one is for IT (IT4U) & ANother is for HR(HR4U) using the same AI Search Setup. Search results show the item in the "All" tab, but the same item is not showing correctly in the "Catalog Item" or "Knowledge" T...

  • Question

Resolved! Austin SNUG - any upcoming meetings?

Hi Austin SN Community!Does the Austin group have any upcoming meetings?  I just finished the RiseUp (NextGen) Advanced AI program and am excited to meet some fellow SN peers in Austin. Thanks so much and please let me know!  Do we have any meetings ...

  • Question

how to create Custom patterns in discovery

Hi All,is there any documentation to create a custom pattern in the Service mapping to locate the devices in Discoverythere are OOB patterns but if i want to create a custom pattern what are the things i should keep in mind, is there any YouTube vide...

  • Question

Variable Set UI Policy Not triggering properly

I have a catalog item where I have 4 variable sets in addition to the initial questions on the form. Each set pertains to a different section on the form.  In each set the 1st question is set as visible and mandatory. Based on input of the first ques...

  • Question

Looking to Learn How Architects Think About ServiceNow Solutions

Hey everyone!I’m reaching out to all the ServiceNow Architects, Solution Architects, and Solution Designers in the community. I’d really love to learn from your experience and understand something that I feel is often missed when we’re focused mainly...

  • Question
  • Architect

Incident Communication Task in Incident work notes

We would like to know if it is possible to have the body of emails sent from a Incident Communications Task to be posted into the history of the Incident record. If this is possible, does anyone have any ideas how this is done?

  • Question
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