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Deletion of records that are more than 6 years old from all tables.

I wanted to learn the best practice in ServiceNow for handling records older than 6 years, and I used Data Archiving to store those records.Please tell another best way to delete the record

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How can I use events to communicate between components on a page? (UI Builder on Zurich)

I have a custom component that I created within UI Builder's latest Component builder GUI. It contains a Collapse component that is controlled from the custom component, but I also need to be able to control it from outside the custom component (Exp...

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Reorder docs in Project Workspace

Is there a way to reorganize/reorder docs in the Docs section of of the Project Workspace or to change docs into subpages without having to copy content to a new page?

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How to display Variables Formatter in a Request(sc_request)

Hi, I am implementing a workflow that performs approvals at the request (sc_request) level. I am using an Order Guide, but I want to display the Variables in the Order Guide on the native screen in the Variables Formatter format.Is this possible? I k...

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How do I determine an application's product?

I am starting with a new team and was told I would be working with the IRM (Integrated Risk Management) team. So I googled it and landed on the IRM Product page.More googling took me to this documentation page. I am going to assume that the "Risk Man...

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Coaching in Workforce Optimization for CSM

Coaching in Workforce Optimization for CSM Enhance agent skills, assess the quality of completed interactions, and drive continuous improvement through targeted training and skill recommendations. Overview Team managers use the Coaching module...

Article

Excluding some Product Ideas from SPW

In SPW, I want to only show Product Ideas that have not been linked to another planning item. What filters should I use to edit the Portfolio view appropriately in the Strategic Planning Workspace?

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Approver changing answer breaks the approval process

I have encountered the following scenario which breaks the change process leaving it stuck in assess/auth: Approval rule: one approver from each group or any reject - created by 'ask for approval' flow actionlets say we have 2 group approvals pending...

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Teams in Workforce Optimization for CSM

Teams in Workforce Optimization for CSM Organize your customer service teams into assignment groups, define key performance indicators, and monitor team performance from a centralized location. Overview The Teams module enables you to set your...

Article

HR Service Delivery Academy: Let’s Talk Employee Relations

Interested in learning more about ServiceNow's Employee Relations offering? Join our experts for an in-depth overview, including a walkthrough of key features and leading practices. Join us for our new series focused on ServiceNow’s HR Service ...

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Academy
HR Service Delivery
Human Resources Service Delivery
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Access control list not working

Hi all I am implementing ACLs and I am expecting a user to stop seeing records, however this is not working. I would like to see why ACLs are not firing and stopping the user, is there an easy way to see this? what is the steps to achieve this? Kind ...

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How get SG-SCCM to set CI field to empty?

If the value in SCCM is empty for certain fields, we want to set it to empty in the CMDB.Eg, for Assigned to or Description on the cmdb_ci_computer record.How enable this? All updates work fine for non-empty values, but can't force it to set an empty...

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How to pass parameters to a script include through a business rule

Hi, I apologize if this has been asked before, but I couldn't find anything that was very helpful. I have a business rule that runs on a custom user table (which is used to identify approval routings) where if a user is replaced, it updates any open ...

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Manager Dashboard in Workforce Optimization for CSM

Manager Dashboard in Workforce Optimization for CSM A centralized dashboard providing real-time visibility into team performance, work distribution, and actionable alerts. Manage approvals, track KPIs, and oversee your customer service operations f...

Article

Unable to access to now assist skill kit after updating now assist skill kit.

We recently udated our now assist for ITSM plugin to the newest version. After the update we no longer have access to Now Assist Skill Kit.Before the update we can access it just fine. I do have the sn_skill_builder.admin role.Some of our application...

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