ServiceNow Community

How to use my extensions remaining

Hi, My Instance Status on a course is gray but it says that I have 1 extension remaining. I need to use this extension, how does it work. Thanks Max

Question

Resolved! What is the best approach for moving Smart Assessment Templates between environments?

As we are starting our journey to convert classic attestations to new attestations using the Smart Assessment engine we found ourselves at a decision point on how we migrate the templates between the environments. Background: we cannot build the temp...

Question

Determine if a requested item submitted from the Service Portal or the native service catalogue UI

Hi Guys, Is there a way I can determine if a requested item record is submitted via the Service Portal or the native service catalogue? Mussie

Question
Service Catalog
Service Portal

Dynamic Behaviors icon is not showing on questions in the Catalog Builder

With the last update to Zurich patch 7, it seems the dynamic behaviors under questions on catalog builder have disappeared (they 'exist' by the left of the edit icon as in the image). Did this happen to any of you that have upgraded as well? Any clue...

Question

Zurich-EGRC Portal serarch "egrc" not retuning values

launch https://<instance>.service-now.com/egrc search - "egrc" not returning any value when service now admin search "egrc" it retrun values Same user in Yokohama able to search "egrc" and return values

Question

Solarwinds Service Graph connector URI error

Hello Experts, Need your urgent help here what am i missing. We are integrating ServiceNow with Solarwinds using Service Graph connector .1. Firewall port TCP on 17774 is allowed2. Permissions on SWIS API given by Solarwinds team.3. MidServer is up...

Question

Technical Dashboard development training deepdive (Platform Analytics)

HiCould someone please suggest Platform Analytics Technical Dashboard development training advance BR Bhim

Question

Anyway to Transfer Certifications

I completed the ServiceNow Fundamentals Course on a work email but have now set up using my personal email and have completed the CSA exam. is there anyway to transfer the Fundamentals certification over to my personal?

Question

Developer Site Login Error and Loss of PDI

1. Developer Site Login Error I am currently unable to log into the ServiceNow Developer Site developer.servicenow.com . After entering my verification code, I am redirected to a "Now Support" error page stating: "Sorry, you can't login with this Ser...

Question

Need help understanding standard change templates vs standard change record producers

I need help understanding standard change templates [std_change_template] VS standard change record producers [std_change_record_producer] 1.What is the difference between the 2 tables and records that they contain? It looks the same to me.2.How are ...

Question

ITSMperformance analytics

Legacy: Performance Analytics ITSM DashboardsLegacy: Performance Analytics ITSM Dashboards • Zurich IT Service Management • Docs | ServiceNowHow to install this in test instance and what are the plugins needed for this dashboards i installed (com.sn...

Question

Resolved! Remove shopping cart icon from record producer preview in Virtual agent chatbot

Hi, I was wondering how I can remove the shopping cart icon from the catalog item preview in VA chatbot. Thanks in advance.

Question

Service Bridge – Overview and Capabilities

What is Service Bridge?ServiceNow Service Bridge is a powerful integration capability that enables multiple ServiceNow instances (such as Provider and Consumer instances) to communicate and collaborate seamlessly. It allows organizations, service pro...

Question

Venafi and Servicenow integration

Hello,Wondering if anyone has been able to integrate Venafi and ServiceNow. The front end and Registration authority will remain Venafi, but I only want to create a incident/change record for each certificate renewal. And also update CMDB with certif...

Question

CSM/FSM Configurable workspace experience is not showing up in UI Builder in PDI instance

Hi Team,I have recently upgraded my PDI to Austarlia version and installed a Customer Service Management com.sn_customerservice plugin. I'm encountring a strange issue here, the CSM/FSM Configurable workspace experience is not loading in UI Builder i...

Question