ServiceNow Community

Targets & calculation of progress against associated metrics

Hello,I was looking to prove that targets can be associated against Metrics (as opposed to Metric Definitions) and ensure that the calculation of that target would work. I've set up a Metric with the daily frequency and associated a target with it (a...

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The Pitfall: Dynamic Conditions in SLA Definitions

I want to use SLA to track response "comments" from assignment group to their customers for incidents they have created. I want to maintain a good level of updates and communication such that the Assignment group, gives their customers a new update "...

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Service Level Management

PDI stays offline

Hello all, I see that my PDI stays offline and I cannot bring it back online. Two days ago it was working fine , not sure what happened.

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Can I insall now assist plugins for ITSM in my developer local PDI.

Can I insall now assist plugins for ITSM in my developer local PDI. When I try to install it. It asks me to buy it. Isn't is possible to practice Now Assist in my local PDI?

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Resolved! Weighting when searching for knowledge articles

How is the weighting of the fields within an article and the search location weighted when searching for knowledge articles in ServiceNow?

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My Requests for Employee Center Portal - Need to add additional custom tables

Hello, I recently opted in for the Enhanced Request Experience and now have a different setup for the My Request page that is showing at the top of my employee portal in the Employee Center Header. The current default OOB view looks to only be showi...

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CIS-Data Foundations Certification got revoked

Hi Community,I have recently merged my ServiceNow account to my Company Account and my CIS_DF Certification is missing, I have raised a Case and got to know that it was Revoked by ServiceNow due to suspicious activity (looking off screen) which not m...

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Add an option for Data Visualization

Hi Everyone,Is it possible to add another option?Thanks in advance for looking at my question.Greetings

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to create the exact replica of problem table

Hi,I am developing the exact replica of problem table and my table is almost about to end but, I'm stuck in one thing like in problem table we have UI actions buttons to change the state of problem . but in my custom table i want to create same UI ac...

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problem with variables in Data Visualizations (zurich patch7a)

Hi Everyone,I’m currently creating an new Data Visializations report from sc_task.In first step it is possible to add the following: Then I want to add the self created variables (added on the form):Start date/time; End date/time; Subject of the me...

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ATF - Reusable Test - Input Variables - Make it Dependent

Hello all - I am trying to create 2 input variables in my reusable test, and make one dependent of another like parent-child. I can see fields dependent and dependent on field in input variables table.So, trying to use like:Set Child variable's depen...

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Resolved! For OnHold reason field when the state is on on hold

Hi, my question is, I want to know about the out-of-the-box functionality behind the on-hold reason field, like when I select the state "on hold," the on-hold reason populates, but when I put the state again in "work in progress" or any other state, ...

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can we restrict updates using onCellEdit client scripts or before business rules

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Architect

ServiceNow-Cisco Umbrella Integration

Hi All,Has anyone done ServiceNow-Cisco Umbrella Integration?I would like some documentation around it, and basic requirements for starting with it.

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Issue setting Default Dashboard in SOW – IT Agent Dashboard custom variant

Hi all,I'm facing an issue when trying to define the Default Dashboard in the Dashboards section of Service Operations Workspace (SOW).Here’s what I’ve done so far:I duplicated the out-of-the-box "Default" variant of the SOW "IT Agent Dashboard" page...

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