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Reporting Purpose

we don’t have SLA for INC task. In those scenarios ,how to calculate the INC SLA’s. Can you please suggest solution of this solution

  • Question

Engagement Messenger - native mobile apps

Hi everyone. I am faced with potential problem of embeding SN EM into native mobile apps. I am fine with normal JS embeding into Web page.  Have someone implemented the Native App embeding for Engagement Messenger? IOS and Android.  Many thanks for a...

  • Question

Engagement Messenger - Multiple Modules

Hi Team, we had a scenario where we need to create different Engagement Messenger modules for different external applications (Multiple Modules for Multiple External Applications).Had the followng questions.1. How to identify in the Virtual Agent fro...

  • Question

Resolved! How to change the Contract renewal flow

Hey everyone, I have a request to modify the flow for contract renewal, the default flow does not allow modifications it is read only. I copied the flow and made the modifications needed but when I renew a contract it keeps using the default flow eve...

  • Question

How to detect user working on UI or Portal

Hi All,Kindly help me here,gs.action.getGlideURI().toString().startsWith('api/now/sp'); in ServiceNow ,will this code like detect Custom Portal ? how it detect custom portal(/abcdef)? when I open record, when I raise request from /abcdef portal.or wh...

  • Question

Resolved! open issue

Unable to get all open issues  (INC, RITM, Change, Problem) at once. Would you kindly assist us with this report ?

  • Question

Platform Analytics: ITIL / business_stakeholder Report

TeamI need your HELP!Need to create a Data Visualization:1. Create a report showing users who ONLY has ITIL and does not have business_stakeholderProblem the report will show users who could have both and just just NOT show business_stakeholder role....

  • Question
  • In Platform analytics

KB retire Automatically

There are some HR services KB articles that are getting retired automatically by a user name called copilateknowledge reader. unable to find any job that is running or any script that does it any leads ?

  • Question
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