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How to disable 'Please type your response here ' in virtual agent , when i have boolean type node

Is there a way to disable "please type your response here". The goal is to get the users to only click the button. We do not want users input, other that yes/no when ask 'would you like to add a comment'

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Redoing CMDB on a clean slate

Good afternoon all We have an existing CMDB but it hasn't been maintained. We now want to 'get rid of all the old CMDB' and start on a clean slate. I am looking for best practice or maybe a document of what is the best way forward? Any good advice p...

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TRUE/FALSE box be mandatory

How can i make this true/false mandatory?i tried to edit it but there was no options for it.

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Help: How to join Database Instance, Server CI & Business Service details in one view?

Hi Everyone,I need to build a single view/report in ServiceNow that combines fields from the following tables:Database Instance (cmdb_ci_database)Server CI / Host (cmdb_ci_server)Business Service (cmdb_ci_service or related service table)My required ...

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How to Get Only the Newest Knowledge Articles in ServiceNow (Explained Like You're 5!)

Intro: I was tasked with creating a script to fetch Knowledge Articles linked to Application CIs, but there was a catch - I only wanted the latest version of each article. When KB articles get updated, ServiceNow creates new versions but keeps the ol...

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Uninstalled Application still showing in My Company Applications

Hi all,There is a custom application that I built through ServiceNow studio. I uninstalled it from my instance, but it has been more than 2 hours and it is still being shown as 'Installed' in 'My Company Applications' whereas it was successfully dele...

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Close note is HTML field, how to hide HTML tags from activity log

Hello. i needed to change the close note to HTML the same as our additional comment. But with close note the HTML tags show up, it does not do this with our additional comments.Any fix?

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How do Reference Qualifier on variable work on Target Record once the Record Producer?

Hello Team, I have reference qualifier available on Record Producer . I want it work on Target Record if the user wants to edit the variable from Target Record How can i achieve this

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Vulnerability Response: Associated VCA are not closing

Hello experts,I am new to Vulnerability, and I would like to have process information.In our instance, we have identified examples, where the VCA was wtill in review, even when the associated remediation task(VUL) was closed and its VIT's were also c...

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The "HR for HR" HRSD Case Security use case - without the horrible tech debt

A common requirement I've either been asked to implement, or review over the years, is an implementation of "HR for HR" case visibility restrictions. In other words, if a case is raised and is relevant to a person in HR - the subject of the case, jus...

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How to edit and delete messages from interactions in virtual agent chat

I want to provide the ability to edit and delete messages sent on interactions between attendants and users inside virtual agent (chatbot). Is there a way to implement this behavior on Servicenow?

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All users are unable to see the newly created field/column in the sys_user table

Hi, I created a new field on sys_user table called "Deactivated" to record the date and time stamp when the account sets from active to false. I used BR to update the Date and time on the "Deactivated" field. This works and records the date and time ...

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Prevent characters in string fields

Hi, Does anyone know if it's possible to prevent operators from inserting certain characters in some string fields.For example, I'd like to prevent the use of commas (,) and double quotes (") in the Resolution note field.Can anyone help me? Tks

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VA consumer is always guest

i'm doing a integration with my VA, but every time i send a message the consumer is being filled with guest and the user profile is corretly filled with the user, how can i make the consumer also filled with the user?

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Volete provare il Vibe Coding di ServiceNow?

E magari volete pure mangiare e bere gratis. Beh, allora volete venire al Developer Meetup di Dicembre! Registrazioni e info qui: https://www.meetup.com/milano-servicenow-developer-meetup/events/311884000/?utm_medium=email&utm_campaign=rsvp-confi...

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vibe coding