Set Assignment Group for Specific Tasks within the Child Playbook

AfrozaHassan001
Tera Contributor

‎01-03-2023 11:08 PM

Hi All!!
For playbook there's a lane under which I have a few activates/tasks. For a few tasks I want the to set the assignment group to something else. My approach is to go directly to the specific activity definition and set the assignment group there as shown in the screenshot attached. (For SS I have left it blank), but it's not working. The activity is picking up the assignment group which I assign to the case on creation of it. 

 

Please help me out as to what other approach I can follow to achieve it. 

AfrozaHassan001_0-1672816034755.png

 

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2 REPLIES 2

Community Alums
Not applicable

‎06-28-2024 01:56 PM - edited ‎06-28-2024 01:56 PM

You need to do the following:

  1. Click on the 'Automation' tab
  2. Click 'Show additional options' 
  3. Scroll down and click on 'Add Field' 
  4. Select Assignment Group
  5. An additional field will be displayed, this is the field you need to populate with the Assignment Group. You can dot-walk here using PAD flow data or select a group directly.
     BrettIshmael_0-1719608113407.png

 

Daniel_san
Tera Expert

‎07-10-2025 12:21 AM

Did you find any solution?

I have the same issue. If I set the "assignment group" to "Trigger > sc_task Record > assignment group", only the group that initially received the task can work on the activity. If the task is reassigned to another group, the new group's members still can't edit it.