ServiceNow Community

License Metric field empty in Software Subscription table after Adobe publisher pack integration

Hi team,How is the License Metric field populated in the Software Subscription table? I’ve integrated with the Adobe publisher pack, but for some of the records this field is showing up empty, which is causing them to be marked as Unlicensed = true. ...

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Cannot Update Catalog Item Templates after Upgrading to Zurich

We have some Record Producers where we have created some Templates (listed under the Generated Record Data tab on the Record Producer). If we open an existing template, I only seem to be able to edit it if my name is in the User field. If someone e...

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How to set translations for text in Journeys

I would like to automatically change the text from english to french when the user's system language is set to french. This is on the journey's tab (as in the image) I have tried to insert a new record in the 'sys_ui_message' table with the translate...

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How to autopopulate a field value based on same field value present on a different table ?

Hi All, I want to auto populate a field value based on same field value present on a different table. As shown in the below picture Pentest finding records are linked to Pentest project record . We create Pentest finding records clicking on NEW butt...

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AzureAD Entra integration not adding license in flow

We have an AzureAD Connection using Entra Spoke. We have successfully connected and created a subflow that looks up user, looks up a subscribed SKU and tries to assign user to the licence. This works fine in DEV but moving to test we get the below er...

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Workflow Error -Fault Description: org.mozilla.javascript.wrappedexception: Wrapped Conversion Error

Fault Description: org.mozilla.javascript.wrappedexception: Wrapped Conversion Error:The undefined value has no properties We haven't made any changes to the workflow and the below error started appearing suddenly and catalog task is not getting crea...

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🚀 Big News for the ServiceNow Community! 🚀✨ Daily 1% ServiceNow Learning Challenge by nowGurukul

Big News for the ServiceNow Community! With God’s grace and your constant support, I’m thrilled to announce the launch of my dream project: Daily 1% ServiceNow Learning Challenge by nowGurukul ServiceNow Learner's Club What’s in it for you? Journey...

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Resolved! Compose section in HR workspace

Hi Team, If i create form section and add fields, the compose email section is getting hidden any idea on this issue?

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Recommend certificates after CSA

Just finished with CSA Certification, what certification would you recommend pursuing next?

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Flow Error – Exchange Online/ PowerShell Script Execution Failed / Token Error

Hi All,I am facing an issue in a ServiceNow Flow while performing actions on Exchange Online in checking mailbox size, The flow consistently fails when trying to execute with the below errors. Also attached the error file.Here are the details:• Erro...

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Resolved! Service Portal widget $interval displays inconsistent results during refresh

I have a widget that needs to refresh every one minute. I've got it working when executing the widget directly, however the client $interval alert does not match the server side data during it's refresh.Client Scriptapi.controller=function($interval)...

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Resolved! Not receiving OTP mails to my mail for logging into servicenow university

Hello,I am not able to receive my OTP emails while I try to login to the Servicenow University and I asked the support through SSO. It asked my username and password and then it is not resolving my issue and showing "I'm having technical issues and ...

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Resolved! Unable to Login to ServiceNow University

Hi All, I recently switched to a new employer and I am unable to login to ServiceNow university after updating to new email ID. After I enter the MFA code, system keeps redirecting me to two different pages. Any thoughts on what might be causing this...

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SAM - Import Adobe User Subscriptions Failing

Hi All,I am trying to execute the SAM - Import Adobe User Subscriptions job but getting an error saying: SampAdobeAdminUnhandled exception for profile : XXXXXXXXXXX : Error: <html> <head><title>404 Not Found</title></head> <body> <center><h1>404 Not ...

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Resolved! Certification Status Issue

Hello Everyone,Can someone please guide why I can not see my certifications status and Cert no in the webassessor account which is associated with my personal email ID. please find attached snip for reference.I tried to see my certifications status i...

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