SAM - Import Adobe User Subscriptions Failing

shivani42 · ‎05-19-2025

Hi All,

I am trying to execute the SAM - Import Adobe User Subscriptions job but getting an error saying:

SampAdobeAdminUnhandled exception for profile : XXXXXXXXXXX : Error: <html> <head><title>404 Not Found</title></head> <body> <center><h1>404 Not Found</h1></center> <hr><center>openresty</center> </body> </html>

Anyone has any idea why am i getting this error?

Thanks in Advance,

Shivani

Lydia Kim · ‎05-27-2025

Hi @shivani42 - were you able to find out why the error was occurring? I'm currently facing this issue too

VengadeshBa · a month ago

Hi @shivani42 ,

Im also facing this issue.

Mine shows this error ,but I have the necessary plugin"

Please activate the Software Asset Management - SaaS License Management from the store for Adobe integration to work"

InvaC · 2 weeks ago

Hi @shivani42 , Hi @Lydia Kim

Were you able to find a solution or reason to the issue? I'm facing the same challenge now.

Thank you in advance for any hints you can share.

VengadeshBa · 2 weeks ago

Hi @InvaC ,

Update the SaaS plugin to the latest version 15.0.17

and check whether your connection record contains the org id