Certification Status Issue

[PrajjvalSiG]

Hello Everyone,

Can someone please guide why I can not see my certifications status and Cert no in the webassessor account which is associated with my personal email ID. please find attached snip for reference.

I tried to see my certifications status in ServiceNow University(Learning portal) as well, which is associated with my organization ID as I have associated my ServiceNow University(Learning portal) to my webassessor account(personal email), still in ServiceNow University as well I can not see the certification status.

Thanks,

Prajjval

[Shruti D]

Hello @PrajjvalSiG,

Make sure your Webassessor account is correctly connected by using the same email address for both your Webassessor and Now Learning account.

If the issue still persists open a case. Refer to Submitting a Support Case for Assistance.

Please Mark Correct ✔️ if this solves your query and also mark Helpful 👍 if you find my response worthy based on the impact.

Regards,

Shruti

[GlideFather]

Hi @PrajjvalSiG,

What certificate was it? The Webassessor only shows mainline (CSA, CAD, CISs etc) and micro-certs.

The others are called badges and can be found here (just scroll down) :

https://learning.servicenow.com/now/lxp/learning-dashboard 

To verify your certifications, navigate to this official page:

• https://partnerportal.service-now.com/partnerhome?id=verify_certificate
  • Search for your name, there you will see your active certifications.
  • It might be possible that you had more accounts and perhaps you merged them, sometimes merging is not 100 % correct.
  • Under the link above, you will see how many profiles are associated with your name.

If you took it in less than 24 hours ago, it might need some time to start being visible, if you took it in the past, then have you taken the corresponding Delta exam (yearly you need to keep your cert active) but I guess you would see your credentials just with expired status.

In case of issues, create a case for ServiceNow University team:

• https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home 

Please let me know what is missing and I can help you decide whether it's correct or not...

[Nikhil Bajaj9]

Hi @PrajjvalSiG ,

Webassessor is suggesting that you completed your certification on Feb 2025 so these should be Active now. When you will navigate to servicenow university and your certifications are due for renew/delta then it will show you "At risk" and you will get email as well in advance when delta is required.  You can check status of your certifications from here as well - https://partnerportal.service-now.com/partnerhome?id=verify_certificate&_ga=2.228491805.1402443583.1...