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Why HR workspace chat window has "dynamic translation" setting,but service operation workspace can't

Why HR workspace chat window (when chatting with a user initiative from virtual agent -> live agent) has "dynamic translation" setting, but service operation workspace can't find it? See attachment, 1st is HR workspace, 2nd is service operation works...

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Why HR workspace has "dynamic translation" setting, but service operation workspace can't find it?

Why HR workspace chat window (when chatting with a user initiative from virtual agent -> live agent) has "dynamic translation" setting, but service operation workspace can't find it? See attachment, 1st is HR workspace, 2nd is service operation works...

Question

AI Agent Masterclass - Session 5

AI Agent Masterclass • Session 5 Converting Data into Intelligence Workflow Data Fabric, Zero Copy & Interoperability ← Back to Masterclass Overview Date 27 January 2026 Duration ~80 minutes Speakers Timo Weber, Chris Thorne, Julia Pur...

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I want to create a new button in workspace which will direct me to the record producer

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Error messages, when updating information on Hardware Asset Form or Business Application form

When updating data on the Hardware Asset form - like Model information, Location information, State / Substate. Also on the Business application form , The data updates were still saved, but the below error messages are showing. Appreciate the hel...

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Change position of data table in Visualization charts

Data table in a chart always show below, can we adjust the position of this data table to be showed right, left, above the chart instead of showing below ?

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AI Agent Masterclass - Overview, Recordings and Resources

AI Agent Masterclass From Strategy to Scale in 5 Sessions By EMEA AI Solution Architect Team Why This Masterclass? AI Agents are everywhere in the news. Every vendor promises they'll transform your business. But when you try to get started, yo...

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how to add variable filter in dashboard

Hi Experts, I have a requirements to create a variable filter in report or dashboard and based on that we can filter the RITM.I checked few logic from my side- I have created PA dashboard where i'm showing the specific catalog item RITM from (tabl...

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Resolved! Can a string field from source file mapped to the Currency type filed on the target record ?

fields on the target record is'Amount spent $' - currency type field. 'vendor id' - string typesource file column 'Amount spent' - string type.existing logic is - based on the vendor id, populating vendor information like address, contact no ,ema...

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Passing two different field values in a single macro not working

I have two fields 1. Raised on behalf - Reference type - still had to customize an info icon with few fields (cant remove the fields in sys_popup as it would affect the other apps) - when clicked UI page should have 'Raised on behalf Band' OnBehalf b...

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using below script i need to update ritm closer comments

i am using below script to update closer comments in ritm but it's inserting the dummy record not updating record var grval = new GlideRecord('sc_req_item'); grval.addQuery('sys_id','e03fae4b477eb6189c5e5cbd436d439e'); grval.query(); ...

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How can we obtain the impersonator info when checking impersonation in an ACL script?

We are wanting to restrict access in our sub-production environment (TEST) to certain fields that contain sensitive information from admins that can impersonate users with the correct access (via a role). We can check if impersonation is occurring; ...

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Resolved! How to send message in AVRO format from SN to Kafka using stream connect and 'Producer' step in flow

Hi experts, We need to send message (data) from SN to client side Kafka topic using stream connect subscription. the data should be in AVRO format with the help a flow having 'Producer' step in it.Can someone please help me how to configure the 'Prod...

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Help Needed with Zendesk Spoke and OAuth Configuration for ServiceNow Integration

Hi Everyone, Can someone please help me with configuring the Zendesk Spoke and setting up OAuth for the Zendesk Spoke integration between ServiceNow and Zendesk? I am trying to integrate ServiceNow with Zendesk using IntegrationHub and the Zendesk Sp...

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How to validate Reconciliation Engine configuration

Hello everyone,We have multiple data sources populating Hardware CIs and their child CIs in the CMDB. For each source, we have configured Reconciliation Definitions, some with unique priorities and others sharing the same priority level.We would now ...

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