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How to update the additional comments of SCTASK table on RITM table additional comments.

As SCTASK table is not visible to end user, emails cannot be triggered from there to them and our customer do not like to move between SCTASK and RITM table in order to interact with end user. So we thought of mapping the SCTASK table additional comm...

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Add @ mention notifications to Show notification bell

Show notification bellI have been asked to add @ mention notifications to this bell. I know the table that generates the records for the bell comes from System Notification -> Provider -> Notifications. I have tried to create a record to do this, but...

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Knowledge search over incident form is not working

Dear Team,On the incident form, next to short description we have knowledge search option basis the short description of that incident . But in my prod instance, that search is not working. When I am removing the short description from the search bar...

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All users are unable to see the newly created field/column in the sys_user table

Hi, I created a new field on sys_user table called "Deactivated" to record the date and time stamp when the account sets from active to false. I used BR to update the Date and time on the "Deactivated" field. This works and records the date and time ...

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Why can't I see an article template in Knowledge - Administration - Article Templates?

Hi, Can anyone tell why my custom KB article template is not visible in Knowledge - Administration - Article Templates, or if there is a trick to make it appear here? The instance is the London release, although I am not sure how important this is. L...

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Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

It’s here! The air is crisp, and our keyboards are ready. Hacktoberfest is back, and this year is special. CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY! This marks the 9th year that the ServiceNow community has participated in DigitalOcea...

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WSJF scoring framework

The SAFe Epic object holds values for WSJF scoring, which we integrate with the planning item for the same SAFe Epic.However, when the planning item is added to a portfolio plan with WSJF as the scoring framework, I want to sync the values of the sco...

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Unecessary popup in Global Search

It happens only for a particular case type. When I perform a global search using the Case number and click on the search result tile, a pop-up message appears stating that the same record is another match. However, when I search for it in the list vi...

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Resolved! Script include questions

Hello All: Despite it all, after 15 years, i'm revisiting Script Includes. LOL. I don't do them much, so here is a dumb question. I'm attempting to restrict users from requesting duplicate service accounts.In my form, I'm also dictating the naming c...

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Doubt Regarding the Questions

Which of the following is an available feature in Studio? (Choose two.)A. Push to update setB. Merge branchesC. Search codeD. Push to external source control

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I cannot find Now Assist Panel - Platform (default) and Now Assist Virtual Agent (default)

Hi,I'm trying to activate Now Assist and use the panel assistants but I'm running into a problem.It looks like the Now Assist Panel - Platform (default) and Now Assist Virtual Agent (default) aren't available in my instance. Version - Zurich

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How to modify the pc_software_cat_item from the software model?

Hi, I need to modify the description of the pc_software_cat_item because is read only, and trying to do it from the software model product catalog description field but is not working and not updating anything in the pc_software_cat_item.Thank you an...

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SAMP True-up Costs

Hi all,I have some questions about SAMP True-Up costs. According to this post, True-ups are calculated based on entitlements among some other calculations. What if you don't have entitlements? Our current work around is to create fake entitlement...

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SAMP
True-Up Costs

Flow condition evaluating incorrectly – output shows 2 but compared as 2.0 and evaluates false

Hi,I’m facing an issue in Flow Designer where a condition is not evaluating correctly. In my flow, a Script Action returns a numeric output variable called count.The output shows count = 2, which is correct. In the next step, I have a condition:If (c...

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Service Catalog

Do we have Requirement gathering template for Walk up experience module

I need Requirement gathering template for Walk up experience module to be shared with customer. Any references pls ?

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