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Is it possible to revert the changes done by a flow?

Hi, One of our clients uses Flows to generate demand tasks and based on their completion, the Demand stage progresses. One of the end users has updated some of these demand tasks to Closed Skipped by mistake and this updated the parent Demand incorre...

Question

Create a custom app or a catalog item?

For simple request workflows, service catalog items are quick to implement and easy to modify. However, there are some technical nuances that might necessitate the need for a custom scoped application (using App Engine Studio) where your workflow req...

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Best Practices
Guided App Creator
Service Creator

Data load import issue

Hi, We are trying to load a set of data into Idea portal - ServiceNow SPM module.The load data and transformation shows successful and the "Import Set Rows" shows the rows are successfully created. However, the imported data is not showing up on the ...

Question

Concatenation in breakdown script

my breakdown script is as below: current.vulnerability.sys_id; how do I concatenate a letter 'a' to this?

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Auto-Closing Incidents Triggered by Logic Monitor Integration

Hello All, We are experiencing an issue with Incidents created through the Logic Monitor integration. These incidents are generated for collector failovers, and the failover details are included in the Incident description.When the failover is restor...

Question

Finding the duplicate user in the group

Hello, I am trying to find the duplicate users in the group and adding info message in the portal. I am using scoped app (customer service). But it always pop up as "null". Not sure what I did wrong. If you could help me in spotting the error in my c...

Question

NowAssist Keeps giving me inactive users

Hi all,We have configured Now Assist as much OOB as we can. With it, we have created custom Information Sources for the following: 1. User table - active is true2. Catalog Items - active is true and belonging to certain Catalogs3. Knowledge Table - p...

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Resolved! Platform analytics schedule export as PDF being truncated

Dear Community We have an instance where a dashboard built within platform analytics and being shared to other users via pdf and email is being truncated. We have created a data visualisation using a pivot table and when I include this visualisation...

Question

Scheduled script for setting state of Security Incidents from Review to Closed after 3 days

Hello - trying to make a scheduled job to run a script that will go through all of the Security Incidents currently in the Review state that hasn't been updated in 3 days, and set the state to Closed. The Security Incidents will already have all the ...

Question

Auto Approval for Manual Exception Request on Vulnerable Item record

Hi Community, I'm looking for a way to automatically approve manual exception requests for vulnerable items in ServiceNow Vulnerability Response. Currently, when an exception request is raised manually on a vulnerable item, it goes through an approv...

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Application Vulnerability Response
Container Vulnerability Response
Security Operations
Vulnerability Response

ServiceNow ai agent auto populate field

Anyone knows if its possible for ai agent to autopopulate a field based on the rule written in the case description? if possible, then how? IT should do it by its own as the logic should not written manually.

Question

Resolved! i want to reset my servicenow pdi

I am new to the servicenow pdi and i have created forms, tables, records, catalogs and applications for my practice. So, now i want my pdi to be clean and look like New Pdi. Please help me with how to reset my servicenow pdi.

Question

List Collector and Look Up User in Entra ID

Hi everyone, I'm trying to get a user list in a List Collector and pass to Look up User in Entra ID, to get the ObjectID of each user in the list to pass to the Add Users to Group in Entra ID.However, I'm hitting a roadblock. I'm successfully getting...

Question

Resolved! Manage Capacity - Strategic Planning Workspace VS Resource Management

Hi all, This is my understanding on how capacity management is integrated in Resource Management and SPW flows:- Resource Management 1. Capacity is generated automatically based on user schedule, e.g. 8 hours per day and 5 days per week 2. Resour...

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