how to show specific assignment groups from parent to child tasks

• Question

Agent Workspace

Hello, UI Classic of HRSD, we used a "collaborator" on the case form .  Does such a tool exist for agent workspace?   Request from the business, is to have the agents reach out to a specific agent to collaborate on a case.  Sending them a notificatio...

• Question

New PDI request stuck on waitlist

ServiceNow PDI request stuck on waitlist, no update on the instance allocation

• Question

SLA Definition respective Assignment Groups based on incident.

Hi Experts, There is a incident ticket assignment group is ServiceDesk than my SLA Definition assignment group is also ServiceDesk. Now I change my assignment group to network now my all SLA definition assignment group also changing to network group....

• Question

HRSD Report - Display COE Name Instead of Technical Table Name in Legend

Hi Experts,I have created an HRSD report on the HR Case [sn_hr_core_case] table.Group By: Subject Person → Location → CountryStack By: HR Service → Topic Detail → Topic Category → COEThe report is working as expected; however, the legend displays the...

• Question

Unable to Change "Ask Now Assist for Help or Search" Placeholder Text in Now Assist Search

Hi Team,I am trying to change the placeholder text "Ask Now Assist for help or search" in Now Assist Search.I updated the placeholder value in the instance configuration, but the search bar is still showing the default text and my changes are not ref...

• Question

Avoid dups during manual entry

Hello Team,ServiceNow OOB allows duplicate record while manual entry [by selecting Insert and stay] on Windows Server. The IRE works only during importing data.How do I avoid that? I think I need to write Business Rule on Before Insert but not sure h...

• Question

ACL Issue

Hi Team,I have created read ACLs with both admin and user roles for my Employee Enrollments custom table under scoped application Training Management on PDI. But, the when I try to test by impersonating one of the Users, the Create Enrollment module ...

• Question

performance analytics

Hi All,my requirement is there is already 1 interactive filter in dashboard which will filter based on state. I was asked to include new value in it called closed incomplete. in the interactive filter i removed closed incomplete from the exclusion li...

• Question

PDI Reclaimed but I have been working in it every day

I am working on patching and upgrading every day in my instance and it reporting. Why is saying that I am not using it. Thank you

• Question

Display requested item stages in email

Hi All, I recently came across a requirement where I have to display the stages of an RITM along with current stage in the email sent to users. For ex - these stages should be added in the email sent to user. Suggest me on how can I achieve this ? 

• Question

Need an End-to-End AWS Discovery & Service Mapping Guide

Hi Everyone,I’m looking for a complete, real-world, step-by-step guide for setting up AWS Discovery in ServiceNow from start to finish.I’m especially looking for guidance on the following:AWS prerequisites (IAM roles, permissions, Cloud Account setup...

• Question

PA- Need to Create a new field in one of the exisiting report .

Hi Team,1.Reaching out for guidance on creating a new field in the Finance Request list/report visualization that displays the number of days taken to resolve a request. I have the Created Date and Resolved Date fields available.Could you please help...

• Question

Discovery Models not capturing Product Edition

Theres a DMAP for MobaXterm where Edition is Professional, however, the Discovery model does not have the Edition.  When I checked from the users, this version installed in their machine is Professional Edition.   Without the Edition, it will be hard...

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• discovery model