ServiceNow Community

How to create a custom UI Action button on Workspace list view

Hi all,I want to create a new UI Action button on the list view in Service Operations Workspace.The requirement isThe button should appear on the list view (for example, on the em_alert table).When a user selects one or more records and clicks on the...

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Part 3: Client Responsibilities, RACIs, and the Power of Clarity

Read Part 1: Why Assumptions Matter in a ServiceNow Solution? And Part 2: Out of Scope Items and the Details That Define Delivery Let’s talk about one of the most common causes of project delays: unclear client responsibilities. As Solution Architect...

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Part 2: Out of Scope Items and the Details That Define Delivery

Read Part 1: Why Assumptions Matter in a ServiceNow Solution? Once you’ve nailed down your assumptions, the next step is to clearly define what’s out of scope. This is where things can get a little messy. I’ve seen plenty of solution plans where out-...

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Part 1: Why Assumptions Matter in a ServiceNow Solution?

On previous posts I discussed Scoping a ServiceNow Solution—Part 1 & Part 2. Once the scope is defined, we must also document the assumptions that support it. When building a ServiceNow solution, one of the most overlooked elements is the assumptions...

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Install Status for Application CIs discovered using custom pattern

I have a scenario of using a custom pattern to discover an application TIBCO Rendezvous. I am able to discover it successfully, "no issues". However when software is not available anymore discovery is not setting its install status as 'Absent'[which ...

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Discovery

Seeking an Approach to Manage Dependent CIs Aligned with ServiceNow IRE Best Practices

Hello Everyone,Hope you all are doing well!We have a requirement to replace the custom Business rule functionality that checks if a corresponding Network Adapter (NIC) and IP Address record already exist for the current Configuration Item (CI). If th...

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Retrieve Merged CI data in ServiceNow CMDB

Hi Team,I have merged two CIs and the relationship data didn't get copied to the primary CI from merged CI. Is there a way we can retrieve that merged CI to get the lost relationship data?Thank youUttam Sai

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Oracle GLAS License COunt for Virtual Servers

Hi,We are doing a POC on one of the ITOM feature "Oracle Global License Advisory Services" to know the Oracle License count. However, it gives the right result for the Physical DB servers on which Oracle DB instance are running. Said that we have ...

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CSA Voucher Clarifications

What's the difference between the Certified System Administrator Voucher 300$ and the Certified System Administrator Exam in webassessor also 300$?Am I required to pay both?

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Entitlements for Production and Non-Production Installs (Not using differing Software Models)

Hi allI have read a few posts and solutions re separating Production from Non-Production software installations, however, they all suggest different Software Models and creating appropriate conditions for each. So you might end up with perhaps four...

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Child records in single filter.

I have a filter using the sys_user table. In a simple list I need the results to be the User.Manager or User.Manger.Manger in order to get everyone into the same list. I can do one or the other, but not both. Seems like there is an implied AND in ...

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How to identify approvals for a user or their groups ?

Hi all,Can someone suggest a way to identify if any approval goes to a specific user or to any group, they are a member of, without checking all workflows or flows manually?Preferably using a background script.Thanks in advance!

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🚀 ITOM Tips & Tricks – Series 2

Hello ITOM Admins and Developers! Here are some practical tips and tricks that can save you time and help you avoid common pitfalls when working with Discovery and CMDB. 里1. CMDB CI Class Info Table This table lists all CMDB CI classes available...

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CMDB
Discovery
Patterns

Update specific field for selected records using UI Action in list view

Hi, We want to display a UI Action button on the Incident list view. When a user selects one or more records and clicks the UI Action, a dialog box should appear prompting the user to enter a value (for example, to update the Description field).How c...

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DevOps Change Velocity Micro - Certification exam

I am having a heck of a time trying to pass the new 32 question DevOps Change Velocity Micro - Certification exam. It seems the more I research the questions, the worst my score is. Any suggestions?

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