Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Welcome to the ServiceNow Community You're ready to learn, share, and connect with others. And you're not alone.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
940440members
2923671posts
Get ready for Knowledge 2026. Register by December 31 to save $400 on a full-conference pass. Save $400
What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Save $400 on your ticket to Knowledge + CreatorCon 2026 Save $400 on Your Knowledge + CreatorCon 2026 Ticket H... Read More Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights JessicaLanR Specialist A entrega é o ponto final: mas como um EM traduz valor em projetos ServiceNow? Tem uma coisa que eu a... Read More JessicaLanR Specialist Como lidar com stakeholders difíceis em projetos ServiceNow sem perder a cabeça Não adianta fugir: em ... Read More JessicaLanR Specialist O papel do EM que realmente faz a diferença em projetos ServiceNow Ser Engagement Manager... Read More Ramya V Specialist Creating Tasks from Calendar Interactions in FSM Dispatcher Workspace This article explains ... Read More Its_Azar Specialist Just-In-Time (JIT) Role Provisioning in ServiceNow — A Smarter Alternative to Permanent Access This article explains ... Read More prerna_sh Specialist Smart Lead Routing Assistant: Built with ServiceNow Build Agent || #BuildWithBuildAgent Challenge This article explains ... Read More mayankkumar Specialist "SkillMatrix AI" - Built with ServiceNow Build Agent #BuildWithBuildAgent Challenge As part of the #BuildW... Read More Its_Azar Specialist How I Built a Fully functional Custom application Using ServiceNow Build Agent in Just 6 Prompts As part of the #BuildW... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Live on ServiceNow: [EMEA] Hardware Asset Management Office Hours Hosted by Lolita Honkpo 9 Dec, 2025 05:00 AM PST Event Details Online Live on ServiceNow: What’s new for IRM and Common Core in the Q4 Store release Hosted by Lolita Honkpo 9 Dec, 2025 08:00 AM PST Event Details Online Live on ServiceNow: ServiceNow Security Academy Hosted by Lolita Honkpo 9 Dec, 2025 08:00 AM PST Event Details Online Ignite the Future: ServiceNow University Events Year-End Celebration (EMEA Friendly) Hosted by madisonsexton 9 Dec, 2025 08:00 AM PST Event Details Online Live Webinar | Demystifying AI agents for HR: What HR leaders need to know Hosted by Sandra Robles 9 Dec, 2025 08:00 AM PST Event Details Online Live on ServiceNow: AI Academy Hosted by Lolita Honkpo 9 Dec, 2025 08:30 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Update Metric Instances

I have a metric definition with start time as the WIP Date field. Earlier, this was not configured to get value and metric instances created using this field, and it said empty, which led to the wrong duration calculation.Now I populate the field WIP...

  • Question

Prevent long file name from cutting off

Hello, For auditing purposes, users need to view the entire file name. When checking the attachment table, the file column is already set to 100. Does anyone know of a way to fix this from happening? Below are some examples that show the file name ge...

  • Question

Resolved! Dashboard Report Column Missing

Hello Everyone! I'm having a bit of a strange issue. I have created a dashboard for Vulnerability Response in which we use to track vulnerabilities. On this dashboard I have a report named Active Vulnerabilities which shows all open vulnerabilities (...

  • Question
  • Dashboard
  • Reporting

Save/keep the Playbook Questionnaire answers before "SUBMIT"?

Hello everyone,In Playbook questionnaire-type activities, the answers are only saved when submitting (clicking SUBMIT), which completes the activity.Is there any way to save/keep the answers even without submitting?(the idea is to allow answer some q...

  • Question

Knowledge and catalog items

How can I connect the dots between a record producer used to capture knowledge article updates and have those updates automatically update the associated knowledge article? 

  • Question

Resolved! Attribute ref_ac_display_value=false is not working for Dictionary

Hi I’ve added multiple columns for searching, but I need to hide a specific column from the autocomplete display. The attribute ref_ac_display_value=false doesn’t seem to work at the dictionary level. Can someone help? I specifically want to hide the...

  • Question

Identifier Rule allowing duplicates

Hi  ,I created one CI Class (extended from 'cmdb_ci'), in that created some attributes, created  one Identifier rule., in that rule I selected 2 fields ., and In Reconciliation Rule I selected source as IMPORT SET.I created some records through impor...

  • Question

How to add Virtual agent panel in workspace?

Hi Everyone,       I'm currently looking for a way to add the Chat panel in my team workspace using UI Builder. Is there any component that is available to add the Virtual Agent or any conversational agent panel in the workspace. We are not looking f...

  • Question
  • Virtual Agent

Resolved! CIS-DF Voucher missing

I had a voucher for Data Foundations. It was valid (through 2026) and ready to go. I just went through the CMDBF learning path again to brush up on the content, and now I cannot locate the original voucher. Is this maybe related to the recent program...

  • Question

VA support for seismic

HiHow can I enable (Enhanced chat) on UI Builder, I can not find any component provided by platform in UI Builder.

  • Question
  • Virtual Agent

Client script not working as intended for Customer Contact

Hi everyone,I’m encountering an issue with a Catalog Client Script that runs on a portal form. The script is the following:function onChange(control, oldValue, newValue, isLoading) {if (isLoading) {return;}var wl_array = g_form.getValue('watch_list')...

  • Question

Resolved! re-edit My list

In the service operations workspace, after I create a list, is it possible to re-edit it so I can add a sort, or do I need to recreate that list (start over)?

  • Question
View More
Announcements

Unlock our biggest savings of the year! Register anytime before Dec. 31, 2025 and save $400 on your ticket to Knowledge and CreatorCon 2026.

Register Now