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clicking on new button in related list gives an alert : failed to execute action

In the service operations workspace, in related list - child incidents, related records tab, there is a new button.We have to customize the button in such a way that it opens a modal pop up with 3 options in the dropdown. Based on the user selection...

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Discovery error for cmdb_ci_db_mssql_instance credenditals

Hello folks, We have an issue where the discovery models are showing a mismatched discovered version. Additionally, the discovery is failing with the following error: "Please check cmdb_ci_db_mssql_instance credenditals and run discovery again!". Ple...

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I want users to be offered relevant self-service resolutions before being connected to a live agent

When a user interacts with the bot it has to check is this is the first esclation or not if it is first then instead of connecting directly to a live agent offer KB Articles or related source, If it does not resolve then transfer to live agent. How c...

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Resolved! Providing access via Integration

let say I am user having a admin access in instance A instance now I want admin access in instance B but I don't have user record there now from instance A can I able to create a user in instance B and provide him admin access through a catalog reque...

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Resolved! Public Facing form not showing Multi-Row Variable Set

Hi all, I've created a public facing form in my PDI and setup multiple variables and MRVS, see screenshot below: When accessing the form as a public user the MRVS isn't visible, see below screenshot: The permissions on the variables in the MRVS are ...

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Resolved! Scheduled Email - Dashboard Snap Shot

Hello, I have a dashboard created with 2/3 widgets and wanted to take a snap shot everyday and schedule via email body (not an attachment) with larger audience. Is there any possibility to achieve the same? Thanks in advance! Regards,JD

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Dashboard
Reporting

Custom workspace - Change default list

When I create a page in custom workspace with list template, it shows with default list. How do I populate my own list? For which I have created sys_ux_list , category and configuration for it.

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Adding breadcrumbs to cat item view

Hello experts,We are currently using the Employee Portal and noticed an issue with breadcrumbs.Breadcrumbs work correctly when navigating through catalog categories. However, when a user opens a specific catalog item, the breadcrumbs disappear.In ano...

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HRSD Onboarding

I need to trigger onboarding lifecycle event through hr profile employe start date update.I create onboarding lifecycle event and given trigger type condition and given condition is employe start date on Today.But it's not work when I updated hr prof...

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How to notify customers on agents work orders?

Hi Community,I wanted to notify customers on tracking work orders. And there are in-built notifications on category field service. So, how to trigger those or how can I configure customer notifications on tracking process of work orders?Can anyone he...

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Tokyo

Resolved! Tanium Push Integration with ServiceNow

Hi Community, Has anyone integrated Tanium Push Integration into their instance where thier IP Address Access Control is blocking all IP ranges except for specific whitelisted IPs? We are trying to integrate Tanium but are unable to becuase I don't ...

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Resolved! How to allow inline editing for only one field in a Dashboard list?

Hi all,I would like to allow inline editing for only one specific field in a list displayed on a Dashboard, while keeping all other fields read-only.The list already supports inline editing by default. My requirement is:Only one field (for example, u...

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Facing Issues while trying to integrate DPR with GitHub

Hi All, I am trying to integrate ServiceNow DPR with GitHub as per documentation Onboard GitHub using Workspace • Zurich IT Service Management • Docs | ServiceNow . In the Tool Setup page i am getting below error as below. Alert level: Critical.Tool...

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Same columns added in two related lists due to same related lists backend name due to m2m table

I have created a m2m table for change request to and from change request and configured list layout of change request to bring these two related lists in change request. so that user can add it and it's working fine on relating the change requests in...

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Error: Some of the changes you made to the widget are lost. Please wait ...

I kept getting the error when editing dashboards on platform analytics. Alert level: info.Some of the changes you made to the widget are lost. Please wait until all changes are reflected in the UI before switching to another widget. Any idea what it ...

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