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Community activity

docs for schema/column definitions of SNOW tables

Hi, Where can I get docs for schema/column definitions of below SNOW tables.  sn_customerservice_casesn_customerservice_escalationsn_customerservice_u_case_esc_slaincidentincident_sla I am working on some Analytics on Historical customer service rela...

  • Question

Workspace Dashboard - How to create filter on string column?

I have created a Workspace for my custom application and my users are requesting a way to filter/update all elements on 1 dashboard based on changing a given column. For example, my table has a column called Business Name and the user wants to see al...

  • Question

Coffee Hallucination!

Just recently we have started seeing this in NowAssist chats inside of MS Teams. Any one else getting them?

  • Question

Inbound action Issue with Type

Hello, We have an inbound action with type New which is creating a new ticket in the first place.Now if we delete the ticket and send a REPLY from our email box with subject line starts with "RE:" , it is still clasifying the type as NEW and a new ti...

  • Question

Export HRC ticket to PDF issue

Good afternoon,  Users in our organization were able to export HR cases to PDF, and suddenly the are not able to do so, they get error:  Security constraints are restricting the page I did locate the ACL causing the issue (sn_hr_core_case ) operation...

  • Question

2026 MVP Applications are open—we invite you to apply today!

Nomination forms are live for the 2026 ServiceNow MVP program. You may apply any day from Dec 1st - Dec 31st   Apply now    Earlier this year, we reached a new milestone—815K community members. Today, we are a community of 937K+ members worldwide. T...

  • blog

【Zurichリリース】IT Service Management (ITSM) の新機能

(本稿は、こちらのBlog記事の翻訳です)   ServiceNow® AI PlatformのZurichリリースでは、ITSM（IT Service Management）向けに数多くのAIイノベーションが導入されました。運用のモダナイゼーション、ユーザーエクスペリエンスの向上、変更プロセスの効率化を実現します。プロアクティブなサポート、インテリジェントな自動化、従業員のエンパワーメントを重視したZurichリリースは、デジタルサービスデリバリーの新たな基準となります。詳細については、IT...

  • blog

Resolved! Updating an incident when an alert escalation occurs - how can this be done?

I need to find a way for the incident to be updated with new information (description & severity) based on the alerts which are coming in to event management.   I have tried to add additional Alert Management rules which would update the incident but...

  • Question
  • Event Management

Group Approval should trigger to Specific user's from group

Hi All,I got a requirement where I need to trigger the approval to specific users from group for change management when 'Request Approval' UI action is clicked.To accomplish this, I have created a separate table 'u_approvals' with 1 list field named ...

  • Question

specialist support

I hardly see a post on specialist support. Could someone point me to that area? I am new, and i want to start up in that area 

  • Question
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