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all old attachments are coping on every new attachment update in SC_TASK to RITM.

Hi All, I am using the below script to copy the attachments from sc task to RITM, if any fulfiller attachdocument to sctask that need to be shown to customer (to copy to RTIM). but on every attachment upload all other attachments in SC TAsk is copyi...

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Change default typing indicator (3 dots animation) in virtual agent

Hello everyone, how are you? I would like to change what is displayed while the Virtual Agent is "typing" a message, those three animated dots. Could someone please help me by telling me how to do this, or if it’s not possible, let me know that it ca...

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Resolved! Is there any functionality in flow to run custom script as Run script activity in workflow ?

Hi All, Is there any functionality in flow to run custom script as Run script activity in workflow ? When condition matches I want to trigger a script in flow designer. Thank You

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Flow Designer Send Email Action – HTML Link Variable Not Rendering in Email

Hi Community,I’m working on a Flow Designer flow in ServiceNow where I need to send an email with a clickable link that directs the recipient to a Case record.Here’s what I’ve done so far:Created a Flow Variable named linkvariable using Set Flow Vari...

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regarding integration

Does anyone performed integration via SFTP, so external client sends the csv files to us and i have to read and parse that data, how can i do this?

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When Installing the FSM's Plugins - i get problem with API's and Implemente to other users

Hello Guys, I got a problem issue when installing the FSM's Plugins, The Problem is with the API and with trying to Implemente to other Users's (got error 430) Someone noticed this issue and maybe know how to figure it out ? The Version of my Instanc...

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Trying to call the CICD API, but no resource available

I want to call the CICD spoke APIs to run an ATF test suite. I've checked that the CICD spoke and CICD REST API plugins are installed (they are). The user I'm specifying in the request has admin privilege.Why is the REST API resource not available? c...

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Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building a fully featured Service...

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ServiceNow & Teams Integration Issue

Query in Virtual Agent and Microsoft Teams Integration, just need to confirm once we Authorize from Admin on "Request Based Chat" does it gave option to select people who want chat access or it get configure automatically to everyone?

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Demand Management - what to capture/how to route?

Hi Everyone, are there any best practices in term of what objects should be ideally captured when raising a demand, and how do you ensure the demand gets assigned to the appropriate team/person that should manage it? OOTB, on the demand form there is...

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Microsoft 365 integration

Hi, I want to integrate Microsoft 365 to ServiceNow for SAM, I know I could pull user data (including email, name of user) from Microsoft portal. However, is there any way for me to pull device number from Microsoft portal, as each user uses a laptop...

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Resolved! Set survey to trigger every quarter

I have a survey I want to trigger every quarter for members of a particular group. On the related list of my Survey Definition [asmt_metric_type], I can add trigger conditions, however these seem to require specific events to trigger. On the Survey D...

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Microsites in portal are directing to catalog item with page lin instead of the page itself AI searc

We have created microsites in our employee center. When a microsite is displayed through genius search result when using AI search you get directed to the catalog item with the page link instead of the page itself. Tis happens only through genius res...

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Need to translate static NowAssist strings in VA? - check this

So, I was in a call with a customer the other day who are going live with NowAssist in Virtual Agent in a bunch of languages and so they had an ask of "how can we translate some of that static strings that aren't coming from the LLM's?". As usual i...

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ACL not working for sn_risk_risk table

Hi, I am trying to create a write ACL for sn_risk_risk table, with conditions and scripts. But I'm getting the following error. Can anyone help me out?

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