ServiceNow Community

Each Addtional Comments sends a new email for RITM record.

I have a requirement that whenever I add additional comments for an RITM record, each comment should send each email every time.Any help is appreciated.

Question

What is the current OOB best practice for tracking project percent complete?

With Project Workspace, CWM, EAP, and SPM what is now ServiceNow's recommended best practice as of Zurich and forward of setting up projects, project tasks, and stories tied to a project so percentage completion of a project is auto calculated and po...

Question

HR bulk case creation - including description and close notes

We have a use-case where our benefits teams need to create cases in mass several times a year. They are needing to have the description the same for all and want to have the cases auto-close, with specific close notes. We use bulk case creation today...

Question

Need to generate a word document letter

Hi,I have a requirement where need to generate a Word format letter based on a record. We are using a custom table to record requests created by the users. The letter will kind of like a official letter template as well. Is there any out of box featu...

Question

error messages while updating in the CMDB / AMDB and APM tables

Hello,Receiving the below errors when updating information on Hardware Asset Form or Business Application form. PFB screenshot. How to fix this? Appreciate the helpThank you

Question

Now Assist Skills for potential gaps - Knowledge Gap - Not listing any data

After enabling the Knowledge GAP Now Assist Skill, the expected knowledge gaps are not appearing in the Knowledge Center under Insights. Despite successful activation of the feature, no data or insights are being displayed in the interface where know...

Question

SLA Breach Banner appearing on Major Incidents in SOW

Hi everyone, Currently, SLA's are not being used in my instance. All SLA definitions are set to inactive. However, when resolving a Major Incident in Security Operations Workspace, I see a "SLA Breached! Publish post incident report as soon as possib...

Question

Why HR workspace chat window has "dynamic translation" setting,but service operation workspace can't

Why HR workspace chat window (when chatting with a user initiative from virtual agent -> live agent) has "dynamic translation" setting, but service operation workspace can't find it? See attachment, 1st is HR workspace, 2nd is service operation works...

Question

Why HR workspace has "dynamic translation" setting, but service operation workspace can't find it?

Why HR workspace chat window (when chatting with a user initiative from virtual agent -> live agent) has "dynamic translation" setting, but service operation workspace can't find it? See attachment, 1st is HR workspace, 2nd is service operation works...

Question

AI Agent Masterclass - Session 5

AI Agent Masterclass • Session 5 Converting Data into Intelligence Workflow Data Fabric, Zero Copy & Interoperability ← Back to Masterclass Overview Date 27 January 2026 Duration ~80 minutes Speakers Timo Weber, Chris Thorne, Julia Pur...

Article

I want to create a new button in workspace which will direct me to the record producer

Question

Error messages, when updating information on Hardware Asset Form or Business Application form

When updating data on the Hardware Asset form - like Model information, Location information, State / Substate. Also on the Business application form , The data updates were still saved, but the below error messages are showing. Appreciate the hel...

Question

Change position of data table in Visualization charts

Data table in a chart always show below, can we adjust the position of this data table to be showed right, left, above the chart instead of showing below ?

Question

AI Agent Masterclass - Overview, Recordings and Resources

AI Agent Masterclass From Strategy to Scale in 5 Sessions By EMEA AI Solution Architect Team Why This Masterclass? AI Agents are everywhere in the news. Every vendor promises they'll transform your business. But when you try to get started, yo...

Article

how to add variable filter in dashboard

Hi Experts, I have a requirements to create a variable filter in report or dashboard and based on that we can filter the RITM.I checked few logic from my side- I have created PA dashboard where i'm showing the specific catalog item RITM from (tabl...

Question