ServiceNow Community

Can I have multiple event display fields on a calendar report?

I have created a calendar report on a table, now I want 2 fields to display in the same calendar report.For exanmple, I have Due Date field and Work End field and I want to show both of them on the calendar report in 2 different colors. Can it be don...

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Analytics and Reports

incident assignment issue.

There was an issue stating that "Incident was created and assigned to assignment group ABut when assigned, it remained on the name of X who is member of the Group B.the user X is not a member of group A team so this is not an expected behaviorCan th...

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Uninstalled Application still showing in My Company Applications

Hi all,There is a custom application that I built through ServiceNow studio. I uninstalled it from my instance, but it has been more than 2 hours and it is still being shown as 'Installed' in 'My Company Applications' whereas it was successfully dele...

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How to customize the fields shown in the “i” (information) icon popup for a reference field?

Hi everyone,I’ve created a catalog item that includes a reference field pointing to the sys_user table. When I click the “i” (information) icon next to the reference field, it currently shows all the fields from the sys_user table (the default view)....

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Nexthink to ServiceNow Integration – Data Mismatch & Performance Optimization

Hi Team,We are currently working on an integration where Nexthink sends approximately 5.6 million records to ServiceNow daily. This data first lands in a staging table, and then gets transformed into the Software Installation (cmdb_sam_sw_install) ta...

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Avoiding Duplicate Knowledge Creation

Hello Experts,I am looking for ways to prevent the creation of new knowledge articles that duplicate existing ones.For example, when creating knowledge in Service Operations Workspace, one possible approach might be to use Agent Assist to search for ...

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Case API returning "record not found" when querying with number

Hi, I have a problem with case API. When i used the GET with the case number to query case by id, the result is "record not found". If i changed to the case sys_id, everything works fine. Does anyone had the issue and had resolved it ? Thanks,

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VA consumer is always guest

i'm doing a integration with my VA, but every time i send a message the consumer is being filled with guest and the user profile is corretly filled with the user, how can i make the consumer also filled with the user?

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notification in table format

How to create a notification in table format

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How do Reference Qualifier on variable work on Target Record once the Record Producer?

Hello Team, I have reference qualifier available on Record Producer . I want it work on Target Record if the user wants to edit the variable from Target Record How can i achieve this

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Problem with my PDI

Hi Team, I have just realized that my ServiceNow PDI has been deactivated a few days ago - the warning mail ended up in my spams ...I did a lot of work on it for my personal training, I hope all is not lost : is it possible for the support team to ac...

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Now assist for Custom App built in SN

I have a custom app in ServiceNow, and I want to add a Virtual Agent feature that uses a Large Language Model (LLM) instead of the traditional NLU. To enable this, Now Assist must be active in our instance.Which Now Assist plugin do I need to purchas...

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TRUE/FALSE box be mandatory

How can i make this true/false mandatory?i tried to edit it but there was no options for it.

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Issues with fields on catalog item

Hi Experts,@Ankur Bawiskar i have a field 'Request Type' on my catalog item , which is a dropdown, based on the request type we are showing and hiding the fields , and for one choice option of request type is udl changes , if i select that it should ...

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Extract/download attachments from multiple records in a table, at once

Hi all, There is a requirement wherein all the attachments need to be downloaded/extracted from all case records created within the last 30 days,from the Case table, and at once. Appreciate any pointers on how to proceed with the solution, thanks in ...

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