ServiceNow Community

Resolved! Amending an Image field via flow

We have a requirement to be able to set an image field on a table to a certain image, which is to be done via a workflow. We're struggling to figure out how to actually get it to set the image. We've uploaded an image to the Images (db_image) table a...

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Resolved! AES - Unable to create application – "Failed to create templated object, details: Missing parameter"

Hi everyone,I'm experiencing a persistent issue when trying to create a new application in both App Engine Studio and Studio in my PDI. When trying to create a new app in App Engine Studio:I entered "test" as the application name.After clicking Creat...

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Five ways the new Smart Assessment Engine can dramatically improve your GRC assessments

The ServiceNow Smart Assessment Engine (SAE) application can help your organization reduce the manual burden and costs of your compliance and control effectiveness assessments through automation. SAE offers exceptional flexibility and robust capabili...

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assessments
Integrated Risk Management (IRM)
risk
SAE
smart button

CyberArk External Credential is not working with OOTB SCCM data Sources.

We created a JDBC Credential separately in the jdbc_credential table and tested successfully using the credential ID provided by the CyberArk but if we are using JDBC Credential that we created in the OOTB SCCM JDBC connection and then if we are usin...

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Resolved! Reassign chats back to queue - Agent workspace

Hi,I am working on a requirement where chats need to be transferred back to the queue when there's technical or VDI issues occuring on the currently assigned service desk agent’s end.As the assignment is controlled by defining the queues and capacity...

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Issue in Order Guide - Two Step Checkbox (Portal view)

I want to have my order guide as two step in service portal instead of 3 steps. So I have checked The "Two Step" CheckBox in the Order Guide. System Properties Updated : "glide.sc.checkout.twostep" - true; "glide.sc.sp.twostep": false. It is working ...

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How to avoid Multi-Factor Authentication (MFA) for a user profile in sys_user table?

Good afternoon.!How to avoid Multi-Factor Authentication (MFA) for a user profile in sys_user table? Requirement: I created a user profile (Service Account) in Test instance and now, we do not want MFA for it?How can we achieve it? Please help. This ...

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Now Assist skill

I am trying to create a new skill using the default provider, Google Cloud AI Studio, but when I run the prompt, I get the following error message.Unable to load connection with alias ID: f88fc66f43a00210fce343852db8f284 Open Connection Alias",please...

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Allow Project Managers to Edit Confirmed/Allocated Hours in Resource Workbench (Project Workspace)

Hi everyone,I’m looking for some guidance around enabling users with the project_manager role to edit the Confirmed/Allocated (Conf/Alloc) column within the Resources tab in Project Workspace (Planning Console / Resource Workbench).I understand that ...

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Project Portfolio Management

ServiceNow & MS Teams Integration - Issue

Hi Everyone , When I click on 'Collaborate' and then on 'Import Microsoft teams Chat' , I have 2 options to manually import the chat.1. Related to this record2. List all conversations I have to make the field default to 'related to this record' and ...

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CMDB and HAM

Hi team, We are creating the printer record by manually then hardware and asset record also creating but when we creating the printer record via import set API then hardware and asset records are not creating .. Could you please help me out from this...

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Resolved! How to edit the UI action on "Actions on selected rows" on sc_task table, under Approvers tab?

Good evening.!How to edit this UI action button "Request approval" on sc_task table, under Approvers tab?I want to either edit it to write a script or, remove it? Please help. (Also, please ignore the other "Request Approval" button on the context me...

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Can Now Assist automatically start a topic in VA?

Hi everyone, We would like to make use of the Now Assist ITSM and its LLM-related functionalities in the VA. In our current VA build, we have a couple of topics that are presented to the user as tiles as part of the initial greeting, including a topi...

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Virtual Agent

to complete CIS data foundations, CSA is mandate to complete eve though I already completed CSA

Hi All,I have an voucher for CIS DISCO which will expire this month.When Trying to register for this exam, it is asking to complete the CIS - Data foundations as mandate.While learning on the CIS - Data foundations course, it is asking me to take the...

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Resolved! How to show average time of 2 variables (date type) of a Catalog Form in a Report?

Good morning.!We have a Catalog Item with 2 variables (date type) and we need to show the average time between them in a Report. How can we achieve this. Please help. These variables are present on the RITM.Should we use PA scripts and then call it i...

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