Welcome to the ServiceNow Community You're ready to learn, share, and connect with others. And you're not alone.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
945680members
2928273posts
Get ready for Knowledge 2026. Register by December 31 to save $400 on a full-conference pass. Save $400
What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Save $400 on your ticket to Knowledge + CreatorCon 2026 Save $400 on Your Knowledge + CreatorCon 2026 Ticket H... Read More Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist Cleared CIS-DF (CMDB & CSDM): Exam Experience, Difficulty Level, and Key Learnings I cleared the CIS-DF e... Read More Its_Azar Specialist Handbook/Guide for Configuration Management Database (CMDB) Fundamentals On Demand Hey everyone, I’m prep... Read More Prasanna_Patil Specialist Service catalog to project creation Hello All, We have a requirement in service catalog. Catalog form will have a feild... Read More Its_Azar Specialist Big News: CIS – Data Foundations Exam Is Now Free – Here’s Everything You Need to Know From December 15, 2025... Read More JessicaLanR Specialist A entrega é o ponto final: mas como um EM traduz valor em projetos ServiceNow? Tem uma coisa que eu a... Read More JessicaLanR Specialist Como lidar com stakeholders difíceis em projetos ServiceNow sem perder a cabeça Não adianta fugir: em ... Read More JessicaLanR Specialist O papel do EM que realmente faz a diferença em projetos ServiceNow Ser Engagement Manager... Read More Ramya V Specialist Creating Tasks from Calendar Interactions in FSM Dispatcher Workspace This article explains ... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Webinar: Vulnerability Response (VR) Health Dashboard and Maintenance Hosted by Sarah Wood 16 Dec, 2025 03:00 PM PST Event Details Online ServiceNowコミュニティミートアップイヤーエンドパーティー2025 Hosted by manarobot 17 Dec, 2025 12:00 AM PST Event Details Online Live on ServiceNow: What's new for Workplace Service Delivery in the December '25 store release Hosted by Lolita Honkpo 17 Dec, 2025 08:00 AM PST Event Details Online Live on ServiceNow: What’s new for Privacy Management in the Q4 Store release Hosted by Lolita Honkpo 17 Dec, 2025 08:00 AM PST Event Details Online Live on ServiceNow: Employee Center Academy Hosted by Lolita Honkpo 17 Dec, 2025 09:00 AM PST Event Details Online Live on ServiceNow: Employee Center Academy Hosted by Lolita Honkpo 17 Dec, 2025 09:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Getting Started with ITSM Success Dashboard (Tokyo Release)

Gain quick insight into the performance of IT Service Management, discover improvement opportunities, and take advantage of ServiceNow's prescriptive framework.    This article will help you get started with ‘Success Dashboard indicator’ application....

  • Article
  • Virtual Agent

Resolved! Report visualization incorrect

Hello everyone,For some reason, whenever I try to visualize a chart report, it only displays a white square and the chart itself does not appear (see the attached screenshot).  However, if I click on the report, it opens and displays normally. Has an...

  • Question

Unlock Agent Productivity with ITSM AI Agents (Agentic AI)

While the industry was abuzz in 2024 with the term 'Generative AI', 2025 will be the year for AI Agents. AI Agents represent a transformative leap beyond traditional ML, Virtual Agents & GenAI.    Here's why this is such a important step forward:   ...

  • Article
  • Now Assist

Unable to Connect Oracle via MCP Server Tool in ServiceNow (REST API Works)

We successfully upgraded the our instance to Zurich Patch4.Following the upgrade, we attempted to establish a connection to the Oracle MCP Server using Credential Authentication; however, this attempt was unsuccessful.Connectivity to Oracle via REST ...

  • Question

Compose Email Functionality Limitation

Problem: When an HR agent needs to do a communication with any specific user, compose email functionality can be used for HR scope.However, though the sent email is added to the activity stream only, the reply to the compose email is received in the ...

  • Question
  • Case and Knowledge Management

Calculated Fields when reference not working

Hello, I have created a calculated field on the custom table called NameID(as i need in some format like Name(ID)) by using two fields Name and id. The data is available in the new field NameID and set display to true. So on the record producer i cre...

  • Question

Add Change Request Count to Problem Impact in Service Operations Workspace

In Service Operations Workspace, the Problem Overview -> Impact section shows counts for related records such as Incidents and Tasks. However, Change Requests are not shown out of the box. In this article, we’ll walk through how to add the count of r...

  • Article
  • Now Experience UI Framework
  • User Interface (UI)

Filter on agent mobile list not working

Hi, I have added a filter option on the agent mobile screen. However, one of the reference fields in the filter is not displaying any data. Additionally, when I try to edit the same field on the mobile app’s edit screen, no data appears there either....

  • Question

What’s New in Knowledge Management: Zurich Release Highlights

What’s New in Knowledge Management: Zurich Release Highlights The Zurich release of ServiceNow continues to evolve how teams create, manage, and automate knowledge. In this edition of Platform Academy, Sharon Barnes hosts Rob and Lisa to unpack what...

  • blog

Service Catalog Icon and Picture

Can I use icon for the service catalog in catalog and a different picture that appear inside the detail of the service? Because it looks that I am restricted to utilize the same icon to appear inside as well? 

  • Question
View More
Announcements

Unlock our biggest savings of the year! Register anytime before Dec. 31, 2025 and save $400 on your ticket to Knowledge and CreatorCon 2026.

Register Now