ServiceNow Outage

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• Question

Enable Automated KB Generation in ServiceNow with AI Capabilities

Hello everyone,Looking for help with the following Automated KB generation-a. Towards the completion of any INC, there should be a KB article that gets created automatically with all the details from worknotes summarized by AIb. Upon a new INC creati...

• Question

How to Display Knowledge on Portal

Hi, I have created a knowledge base and linked the category as well with the portal. But I am not able to view the category or article on the portal. The page used on portal is OOB page kb_view2. How to fix this? Does the page or widget are tied with...

• Question

Now Assist – Email Recommendation knowledge search & prompt transparency

I have a question about Now Assist – Email Recommendation in ServiceNow.Documentation indicates that it searches related knowledge to generate email drafts. However, in our instance, generated emails rarely reflect knowledge article content.I would l...

• Question

How do I default my landing/home page in Zurich

Hi there.. I am trying to deafly a landing/home page and cannot figure out how to do it.   If I go to preferences and display I no longer see an area to set custom page.   Can you please advise me how I can do that in the latest version. Thanks,--B

• Question

Signing up for Partnership with Service Now

Hello Team, We are interested in signing up for ServiceNow Partnership for our organisation : Knot Solutions. Do connect us with your partner management team or relevant team for support. BR/AparnaKnot Solutions 

• Question

Missing Archimate relationships in EA

Has anyone else found that though the Archimate objects exist, the relationships for Archimate do not? Also seeing that the information tab is not available for either Archimate objects or the relationships. I've looked on two (non Prod) Zurich insta...

• Question
• Archimate
• Enterprise Architecture

Request Definition Setup > Request Definition Characteristic how does it work in OMT ?

I referring the below article and trying a PoC to understand how Request Definition works in combination with characteristics. Create a request definition • Zurich Sales and Order Management • Docs | ServiceNowI have created a request definition reco...

• Question

Outlook integrations with ServiceNow by opening automated Incidents

We have requests from our Management regarding the implementation of Outlook emails and opening a ticket automatically from an email to a specific mailbox an Incident in ServiceNow. On the previous ticketing system we had created such automation and ...

• Question

sys_db_object has own table sys_id ?

• Question

Need some support re a report to answer, What % of Entitlements do we have VS Installs

Hi all, I could use some brainstorming over an executive report I need to come up with, and can't quite figure out the detail to pull it. I am needing to answer, What % of our Installs (sccm) do we have entitlements for. From cmdb_sam_sw_install, I c...

• Question

Breach Report for 1 team - Performance Analytics?

I'm looking to create a report for breaches, that looks cleaner than the ones in the Reports. I would like to ideally create something like the attachedWhere is would % of Incidents Breached this Month with the metric line below to help show the tren...

• Question

Greetings

Just starting my System Administrator Career Journey. Eager to experience what ServiceNow has to offer.

• Question

Seeking best practices for controlled, successful citizen development

Hi all, we’re looking for inspiration and practical examples of how organizations make citizen development both successful and controlled. We would greatly appreciate any governance approaches you can share, along with your views on the future direct...

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