ServiceNow Community

How to add specific view For List Edit through pencil icon in workspace

Hi Everyone, I need to add specific view when pencil icon was clicked in the List. Need to force the specific form open at the right side as per below screenshot.Any solutions are much appreciated.

Question

tag_exclude_selector parameter in Qualys is taking long time to retrieve when set to "any"

In "Qualys Host List Integration" I have a requirement to exclude certain tags from Qualys for which I am using "tag_set_exclude" parameter to specify unwanted tags . As i don't want any of mentioned tags to be there in record so i changed "tag_exclu...

Question
Integrations
Qualys
Security Operations
Vulnerability Response

Identify unused/empty custom attributes in a table

Hi Community, Is there any way to identify all unused/empty custom attributes in table? We have 200+ custom attributes created on base cmdb_ci table. We need to remove those unused/empty custom attributes. Checking 1 by 1 attribute is not possible. ...

Question

Using AI to Identify High Risk Application Services & Auto Create One Incident per Service

Hi Community,We’re exploring an automation approach where an AI model outputs a list of high‑risk application services, and ServiceNow automatically creates one consolidated Incident per service whenever active alerts are detected.High‑Level IdeaAI p...

Question

reference qualifier knowledge group type

Hi.. I have a reference qualifier of type CONTAINS knowledge on the knowledge management group which is not working. No groups list when I click on the knowledge management group selection (apart from admins). What could be the issue?

Question

Capturing AI Agent updates in Update Sets

How to capture Agentic Workflows/AI Agent updates in an Update Set This article provides step-by-step guidance on how to capture the basic Agentic Workflow / AI Agent components into an Update set. Disclaimer: There are a number of tables in the ...

Article

How is the Save confirmation box configured in the cmdb_rel_ci table

Within the relationship editor for a type of 'Data Only' change record, I'm trying to add a pop up message or stop users from proposing certain relationship types when the user clicks on the 'Save Proposed Change': I've noticed that when I click on ...

Question

SOW - live agent chat set up

Hi All,I configured service channel, queue and group for live chat setup in SOW.then I made the agent status available and pinged from service portal still it's showing no agent available please find the below screenshot for reference.

Question

Assessment simulator task 1: Personalize your instance - Failed

Hi, I'm getting the validation error when I'm trying to validate the task for Assessment simulator task 1: Personalize your instance - Failed. Here are the screenshots and can someone help me here?

Question
Forms validation error

How to Add a Custom Field (e.g., “New Laptop Required”) in the Service Portal User Profile?

Hi All,I want to add a custom field called “New Laptop Required” type yes or no to the User Profile page in the Service Portal.This is the page users see when they click their name → Profile inside the portal.The current User Preferences section show...

Question

Script on ACL of type processor

Hello,I have been trying to modify the availability of the email icon.An acl which is always true works, makes it available for all users, but is for all tables.I want to make it available only for one table. Is it possible to retrieve the table name...

Question

Resolved! assigned_to not editable on form – no ACL/UI issue,

We are facing an issue where the Assigned To field is not editable on a custom task-like table in one instance, while the same configuration works fine in another instance.Key observations:No field-level or table-level ACL is blocking write access.Di...

Question

opportunity marketplace module not found in employee center in PDI

I've installed Opportunity Marketplace Store (sn_opp_market) plugin and the dependent plugins on my PDI. But i cannot see this application in the employee center. if i search "opportunity" , i can see a list of opportunities but when i click into ...

Question

Way to close list view incidents without blocking auto closure job

There is a requirement to restrict users from closing incidents (p1 and p2) in list view without filling up a certain field. Created a BR to do the same and it worked as expected but also blocked the auto closure scheduled job. Created a data policy ...

Question

Resolved! How to hide table fields from filter (Condition Builder) in ServiceNow?

Hi all,I would like to hide certain fields (including system fields like Created, Updated, Sys ID, etc.) from appearing as options in the filter (Condition Builder) for a specific table. I’ve checked the Dictionary settings, but there doesn’t seem to...

Question