ServiceNow Community

How to hide the RITM variables when clicking the Preview (info icon)?

How to hide the RITM variables when clicking the Preview (info icon)? I have already checked Configure → Layout, and I can see the Variable Editor formatter there. How can I hide the variables in the preview view?

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Resolved! Allow past date in date/time field

Hi community, I'm struggling with creating the date/time field where only the past dates are allowed. I found this code. But it doesn't work. The accepted behavior is that user is not able to choose from the date/time component the future dates. (T...

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How to restrict “Opened for” users based on assignment group type in HR Agent Workspace?

Hi Team,We have 10 assignment groups with the type HRChina. When a member of one of these groups creates an HR case through create new case for another user from HR Agent Workspace, only users located in China should be available for selection. When ...

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I want to generate an Excel from RITM Variables, in .xlsx format..Please help me with the solution.

I want to generate an Excel from RITM Variables, in .xlsx format once the RITM generated Already I have created an script include to generate .xls file, but not able to generate in .xlsx format.

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Facing Issues while trying to integrate DPR with GitHub

Hi All, I am trying to integrate ServiceNow DPR with GitHub as per documentation Onboard GitHub using Workspace • Zurich IT Service Management • Docs | ServiceNow . In the Tool Setup page i am getting below error as below. Alert level: Critical.Tool...

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Misalignment of Dates on Time Series Chart in Platform Analytics

Hello!I am working on a data visualization for Time Sheets submitted by week. This is a Line time series chart trended by Date & Week Starts on. Using this configuration, the dates in the X axis do not align with the "Week Starts on" date. If I chang...

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In Platform analytics
Xanadu
Zurich

Actual start and Actual End Dates are not updating after change Task closed

Hello, Actual start and Actual End Dates are not updating after change Task closed. This is working fine for Normal, Standard, Emergency. Now we have created a new change type as well, for that this functionality is not working. I found below busin...

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Save Catalog Items as draft

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Turning the Release Testing Preview (RTP) Release Notes for the Washington DC release inside out, there was a wow moment... "Let your catalog item requesters...

Article

Resolved! How to Add a Custom Field (e.g., “New Laptop Required”) in the Service Portal User Profile?

Hi All,I want to add a custom field called “New Laptop Required” type yes or no to the User Profile page in the Service Portal.This is the page users see when they click their name → Profile inside the portal.The current User Preferences section show...

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integration with cupa

I have been assigned a task to integrated servicenow with coupa. Can anybody please guide me or share any document?

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Using AI to Identify High Risk Application Services & Auto Create One Incident per Service

Hi Community,We’re exploring an automation approach where an AI model outputs a list of high‑risk application services, and ServiceNow automatically creates one consolidated Incident per service whenever active alerts are detected.High‑Level IdeaAI p...

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is CIT ITSM doable for career switcher

Good day allI have backgroud as business process analyst with no technical background in coding. while doing the business process path in servicenow was thinking why not do the implementation path and learn something new instead of being process anal...

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Now Assist Incident Resolution Notes skill

We have just implemented Now Assist for ITSM. We received a request from our service desk team to update the OOTB Incident Resolution Notes skills to change 'Root cause' to steps taken, outcome, next actions which more aligns with the service desk pr...

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Publish hardware models to catalog (Pro and Cons)

Hi All, Our client wants to use 1 single catalog created to request any hardware model required but we are proposing the OOB way to publish model to catalog and have a common workflow attached to all the catalog items. Can someone provide us with the...

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How to notify customers on agents work orders?

Hi Community,I wanted to notify customers on tracking work orders. And there are in-built notifications on category field service. So, how to trigger those or how can I configure customer notifications on tracking process of work orders?Can anyone he...

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Tokyo