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Unable to Register for CIS-DF Exam – Progress Record Shows Completed

Aqil
Tera Contributor

3 weeks ago

I am unable to schedule my exam. While scheduling exam, when I agree terms and policies, and click on the "Agree and Enroll" button then the following error occurs:
"The following error occurred: User is currently enrolled in or has already completed this course. Progress record state: Completed "

Please have a look on the status in the attached screenshot. I think that is causing the issue, and stops me from registering an exam.

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GlideFather
Tera Patron

3 weeks ago

Hi @Aqil,

 

it seems that you passed the exam without taking it 😄

 

COuld you navigate to these links and share with me what you see?

If you still cannot resolve it, create a case from the ServiceNow Help Centre

 

Good luck

_____
100 % GlideFather experience and 0 % generative AI

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Dr Atul G- LNG
Tera Patron

3 weeks ago

It says that you have completed the training module. Now you need to take the exam.

 

https://learning.servicenow.com/lxp/en/credentials/scheduling-your-exam-in-servicenow-university-via...

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Dr. Atul G. - Learn N Grow Together
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