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What`s New Popular Posts More The latest in Community Posted by jordancbaron Community Exclusive: Save $400 on Your Knowledge + CreatorCon 2026 Ticket Hey, Community! Being ... Read More Posted by jordancbaron Why ServiceNow's Government Forum 2026 Should Be on Your Calendar If you work in governm... Read More Posted by Pooja Gupta1 Announcing the 2026 Best Employee Experience Contest 🚀 The 2026 Best Employee Experience Contest Website is N... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

Outlook Actionable Message

Hi Community, I have enabled plugin 'Outlook Actionable Message' on the Instance. And I have created RITM approval requests and change requests to test and see how the email appears after enabling the plugin. But I am not able to find the emails in t...

  • Question

How to accurately trace the execution logs of scheduled jobs

Hello, Everyone. I found the sys_scheduler_job_history table, but unfortunately, it doesn't seem to record the start time, end time, or success/failure status.I believe that outputting messages to the system log and then searching through them to fin...

  • Question

Making Flow Designer Slack Notifications More Maintainable

Hi everyone, I’m looking for advice on improving how we send Slack notifications from Flow Designer. Current setupWe use the Flow Designer “Slack Webhooks” action “Post a message” to send notifications to specific channels.ProblemIt’s not clear which...

  • Question

HRSD playbook experience help

 Hi everyone! I’m looking at the OOTB Onboarding HR case in HR Agent Workspace. In the playbook, I can see both HR Tasks and child HR Cases displayed as part of the lifecycle.In my client’s instance, the playbook only shows HR Tasks - the child HR Ca...

  • Question

Vendor Risk Management [TPRM] IRQ Scoring

The below query is on the scoring logic of  'Multiple Selection' questions with respect to the Vendor Risk Management [TPRM] solution in ServiceNow.For ‘Multiple Selection’ type questions, this ServiceNow documentation explains the scoring logic for ...

  • Question

Resolved! More option on the WSD Reservation on portal?

Hello All,   We are currently trying to look the possibilities with Workplace Reservation Management.   We have different workstations (focused workstation, Macbook dockstation, etc). I was wondering if we can configure extra filters on the WSD OOTB ...

  • Question

SNOW University Assessment

 SCENARIO:Cloud Dimensions finds great value in the metrics provided from the CMDB Health Dashboard, however they want to group several classes together to provide a consolidated view, easier navigation, and more meaningful metrics for the classes th...

  • Question

Unable to use Entra ID Look Up User in flow

Hi allI'm looking for some help with the Entra integration from Flow Designer.I've added the Entra ID Look Up User action to a flow and set it so that the User ID is passed from the requested item record (it is to automate adding a user to a group). ...

  • Question

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  • Question

Resolved! Issue passing text split into script include

Hi community, I have a service portal form the will capture a list of User employee Id input by user in a multi-line field. Here is a sample of the input data:A00001B00001 Then I'm trying to use a script include to check whether the employee id exist...

  • Question
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