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What`s New Popular Posts More The latest in Community Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by jordancbaron One Million Strong. And Just Getting Started. One Million Strong. And Just Getting Started. The ServiceNow Community has official... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More Posted by laurenmcman The Agenda: Developer Passport Starts Today! Australia release season is here, and we're kicking things off a little differently... Read More Posted by Victor Chen Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started To help you activate A... Read More Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Lock In Your Spot at Knowledge and CreatorCon 2026! Hey there, ServiceNow Community! Knowledge and Creator... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Ramya V Specialist Displaying Case Type Selector from “New Case” in Chrome Tab – CSM Configurable Workspace Overview This article ... Read More Prasanna_Patil Specialist How to edit "contact us for help " on esc portal Hello All   Can someone suggest how to edit this widge... Read More Ramya V Specialist Redirect Approvers Based on Role (Workspace vs ESC) Redirect Approvers Based on Role (Workspace vs ESC) De... Read More Ramya V Specialist Embedding a Search Widget Inside a Carousel Widget in Service Portal This implementation us... Read More Tejas Adhalrao Specialist My ServiceNow Journey – Learning, Growing, and Becoming MVP 2026 My ServiceNow Superpow... Read More Prasanna_Patil Specialist Knowledge article migration from cherwell to servicenow Hello all, I want to migrate around 500 articles from ... Read More Juhi Poddar Specialist Juhi Poddar MVP 2026: My Community Power The ServiceNow Community has been an integral part of my professional journey. What... Read More Tejas Adhalrao Specialist Custom table not appearing in Transform Map Target Table (but another similar table does) Hi everyone,I’m facing... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: Security Operations Applications Office Hours Hosted by Abigail Lavadia 31 Mar, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: AI Academy Hosted by Abigail Lavadia 31 Mar, 2026 08:30 AM PDT Event Details Online ServiceNow Exchange: Employee Experience Office Hours Hosted by Abigail Lavadia 31 Mar, 2026 09:00 AM PDT Event Details Online Webinar: 2026 Cyber Risk Trends: From Threat Response to Business Resilience Hosted by Megan Le 31 Mar, 2026 09:00 AM PDT Event Details Online ServiceNow Exchange: Platform Academy: Agentic ATF Hosted by Abigail Lavadia 31 Mar, 2026 10:00 AM PDT Event Details Online March 31st, 2026 Vancouver ServiceNow Meetup Hosted by Glen_Chiasson 31 Mar, 2026 05:30 PM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Templates Needed

Hi Everyone,We’re preparing to launch ServiceNow and are looking for effective ways to announce the go-live, as well as templates to remind associates to use the platform once it’s live.Does anyone have templates (email, intranet, or Slack/Teams) the...

  • Question

Target prediction in SPM

Hi,  We are currently using Strategic Planning Workspace (SPW) and Portfolio Plans to track Operations KPIs through Goals & Targets. Today, we see that target progression appears to be distributed linearly between the current value and the end target...

  • Question

Software Installations on devices pending disposal

We are just beginning to use SAM Pro.  I've noticed that when we use the refresh process to retire a laptop, the software installation records on the old device that is pending disposal are still reporting as active and therefore using up a license i...

  • Question

CSM Workspace - New Tab Case Selector

When selecting the + button (chrome_tab) within CSM Workspace and choosing 'New Case', I want to force the Case Type Selector, the same way you would through the 'Create Case' buttons. How can this be achieved?  

  • Question
  • CSM Configurable Workspace

Informational popup?

We recently upgraded to Zurich and the Service Desk team is asking if there is a way to get this black pop-up to stop appearing.This black popup is in the way of closing an interaction since the x is covered.  I know they can just hover over Details ...

  • Question

New Button for Goals in SPW workspace

Hi All,I'm seeing new button in Goals list in SPW workspace, clicking on it will create a new goal. All the lists like strategic plans, strategic priorities have new button. I could not find them in declarative actions, if I need to edit the new butt...

  • Question

ServiceNow Foundation Videos

CORE FOUNDATIONS  Audience: Everyone getting started on the ServiceNow platform  Total Videos: 6 videos (~25 minutes total)  Purpose: Essential platform concepts, security fundamentals, and resource navigation   Video 1 What is ServiceNow & Where Do...

  • Article

Are glide lists groupable in reporting

I created a list report and would like to group by a glide list field, however that particular field is not available in the Group by drop down list. Are glide lists not able to be made groupable for reporting because of its data type?

  • Question
  • Service Mapping

Resolved! Update Sources w/ MFA

Under the guide for setting up update sources to retrieve update sets from another instance, I have run into a simple problem. This does not work with MFA turned on for admin role accounts.  Turning off MFA would be in violation of our cybersecurity ...

  • Question
  • Workflow

SOC Report Complementary User Entity Control Attestations

As part of our Third-Party Risk assessments we do a full SOC2 Type2 Report review. As part of that review we are required (by our upper management) to obtain attestations from vendor contract owners that any Complementary User Entity Controls (CUECs)...

  • Question
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