ServiceNow Community

Identify recent users who got admin role assigned, check for a vaild RITM against it

I have a requirement to identify user who recently got admin role assigned and check if there is a valid ritm against it. I am able to fetch users who got Admin role assigned recently, then in the recent ritm's i have to check for a valid ritm wher...

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Integrate CUIC in Incident module

Hi Team, I would like to check if Cisco (CUIC) can be integrate with ServiceNow. My helpdesk team having issue to to raise an incident if there is a call coming into CUIC and there is no user information. We would like to auto generate an incident wh...

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Creating a flow in Flow Designer with field values and tasks

Hi, I am looking to get some assistance in Flow Designer when using a field value and completion of demand tasks to perform specific steps. Below is an example. Any assistance you can provide would be appreciated! Field A has the values 1, 2 and 3. W...

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Employee Center footer

In employee center footer, how to make logo,org content and copyright to appear at centre as the links present next to that is modified(made active false)

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SOW Compose Email - text / drafts unexpectedly replaced over-written

I received a report of an unexpected behaviour with the compose email within the service operations workspace. The IT person has reported that the mini email client has unexpectedly replaced/overwritten the email text that was being typed with either...

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Need to change the template of PIR on Major Incident Management SOW

Hi Team, When Major Incident is resolved Post Incident Report is created (PIR), our client wants that to be in different format than it is available.As per our knowledge it can be achieved by updating UI pages. but is there a small configuration to b...

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MFA Passkey Disabled

Is there any way to disable only passkeys in MFA?

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How to hide cards in Scope and Impact section of Change overview Tab

Hi,In Service Operations workspace, I am trying to hide some cards from the Scope and Impact section in Overview tab of a change record. I checked UI builder pages as well. But since ui builder is fairly new for me, I could not found how those ca...

Question

Cannot get date filters working

So we created a database view between the knowledge table and AI Search events table; Created a list report from it and it works fine.Couldn't figure out how to add an interactive date filter to it.. once I added it to a PA dashboardRecreated the dat...

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Performance Analytics

Is there a good way to 'group by' a date/time field in local time?

Is there a good way to 'group by' a date/time field in local time? It seems that although you can handle dates as a time series, you cannot 'group by' year, month, day, hour, or minute.For example, it seems that it is not possible to create a graph t...

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Dashboard
Data Visualization
Platform Analytics

Y release - scheduled /on-demand PDF report - issue

Hello , We are in Y release. Scheduled/On-Demand PDF reports open with Error: Export failed using PARExport server.This was working before Y upgrade.Thank you and appreciae support with this request.

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Is there a place or table in ServiceNow that lists all possible error messages for data import

I know about syslog and sys_import_log / sys_import_set_row, but these only show errors that actually occurred during an import. I'm looking for a full list of all possible errors that could happen during an import in ServiceNow. Is that possible?

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Embed External Websites in SOW

hi,users would like to add a tab (as shown on the screenshot) and when clicked show an external website in an iframe. is this possible and if so how would i configure that? many thanks!

Question

Modify Profile Menu- Native SN view

Hello All,Greetings.It would be great to share some insights about how do we include any new option (e.g. Navigate to ITSM Portal) OR remove any existing option (e.g. Printer Friendly Version) from the Profile Pop-up box. Looking forward to gather th...

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Agent Workspace

Resolved! 'Public Exploit' field in Vulnerability

Does any know how the value for 'Public Exploit' field is populated in the Vulnerability database?On our instance the value is set to 'unknown' for all the vulnerabilities.I am not able to find any information about the field in ServiceNow documentat...

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