CSA certificate

Hi everyone, I´m on my journey to become a CSA as I understood I can do it for free once I´m done with the 3 levels for the System Administrator career?

• Question

Replace URL with a readable text in a related list in SOW

I have created a related list in Catalog task, to show the attachments for the sc_task, the parent req_item and the parent request, all together.In legacy view, it works perfect, but in SOW, when I click in the file name it opens the sys_attachment r...

• Question

what is flow designer and workflow how to create workflow explain steps

• Question

Make Project Planned start date/End date & Duration read only

Hello Team, I have use case , When the project is in Execution phase , i should make Planned start datePlanned End date Duration fields read only.  Also, i should restrict user from Drag date feature in the Gantt chart suggest ways to do it Thank you

• Question

Flow Designer REST step JSON parsing error due to newline (\n) in script output

Hi All,I'm facing an issue in Flow Designer when passing a value from a Script step into a REST step.I am building a string using incident task fields like below:var summary = fd_data.subflow_inputs.incident_task.description + "\n" +fd_data.subflow_i...

• Question

Incident and Problem

“When a P1 Incident is created, how will you automatically create a Problem record and notify the user on the Incident form?”

• Question

How can i rename the widget name in the overview  dashboard in servicenow workspace

Hi Team,There is a requirement where users want to rename the widget name in the overview  dashboard in servicenow workspace, can someone help me how to achieve it.  regards,Priya

• Question

Insufficient Permissions. Please Check Oauth Token and scope permission.

Hello, We are getting error in Flow Designer while adding user to the AAD or Azure AD groups.Error: "Insufficient Permissions. Please Check Oauth Token and scope permission".It's happening rarely, let us know how to fix this? Please explain on what c...

• Question

Dr Atul Grover - LNG Pathshala MVP 2026: My Community Power

Disclaimer: Don't read this like a blog. Read it as a conversation between you and me—like having a cup of tea in your hand while you scroll and read.   What Do I Create? But before I get into that, let me share something close to my heart: "Time and...

• blog

Can we pass incident form value to sys popup on the caller field

Hi All, When I click on the Caller field, a popup window opens showing all user records. In that popup URL, is it possible to add additional parameters using values from the Incident form (for example, the Company field)? Based on that value, I need ...

• Question

Catalog Variable Showing Mandatory on RITM Without Any Rule

Hi Team,I am facing an issue with a catalog variable behaving as mandatory even though I have not explicitly set it as mandatory anywhere.Scenario:Catalog Item is in Global scopeVariable is in Request Management scopeVariable type is Checkbox“Mandato...

• Question

I want to make CAB meetings be in Goole meet automatically. Is there a workaround for it?

• Question

The Business Case for CM Pro: How to Measure What Better Contract Management Is Actually Worth

Most organizations know that contract management is broken. Renewals get missed. Obligations go untracked. Legal teams spend hours buried in documents that should take minutes to review. The question executives ask is: what is fixing that actually wo...

• Article

Report not displaying variables in database view.

Hi all,I am trying to create a report on RITM and Attachment table by creating a database view.Iam able to view the attachments and RITM number, but unable to select the variables.Do i need add another table to database view to get variables informat...

• Question

UI Script (UI type: all) calling issue

I have a UI Script of type all as following:(function() { if (typeof g_ui_scripts !== 'undefined') return CincValidatorUtils; })(); function CincValidatorUtils() { return { fieldNAValidator: function(g_form, field, fieldValue) { ...

• Question